InogenReviews of inogen.com

Very helpful and friendly staff.

Efficiency. Takes care of EVERYthing. Very knowledgeable, helpful, very friendly and understanding team. Can't say enough good things about the Inogen team I dealt with. Thank you.

I had to pay upfront. They didn't even ask about going through his insurance, of which he is in network. Now they won't even help me pay for it. Otherwise, it is very helpful. I couldn't push him in a wheelchair and control the cylinders. So, this is working fine.

In response to Ingen's reply: Talk to Customer Service? To whom do you think I've been talking? Yep, customer service, just like it says in my original post. I also tried to review your company on Google, Facebook, and anywhere else I could find you. You, however, have apparently disabled reviews everywhere but here. Wonder why??? ORIGINAL POST: Told me I was getting one thing and sent something else. What they sent was the oldest model that they are discontinuing, and it does not have the O2 levels they told me it would have. Have been trying to get a humidifier bottle for weeks. Keep calling, but they never call back. Using this company is one of the worst mistakes I ever made.

I have an Rx for oxygen. Yippee! I began the process of looking for an oxygen concentrator and have, to date, run into nothing but a lack of knowledge about even the smallest things, especially when I went directly to the Inogen company offices for information. I had a 37 year career in the insurance business and am appalled at the lack of willingness to actually understand the policy that they are explaining benefits for. I challenge anyone at Inogen to listen to the 2 lengthy conversations that I had with their folks before just ending my interest in their company. Inogen dealers tell me that I can use the portables at night. Inogen customer service tells me I cannot. None pf the folks I talked to would let me purchase a used concentrator. Instead, they wanted to lease me 2 units (stationery and portable) for a monthly charge that would buy a new unit at the same time period of leasing used. If I were to change insurers (happens all the time), the window during the lease in which there would be no charge, would be eliminated and I'd have to start the payment plan all over, with even older equipment. I'm convinced that the entire oxygen delivery industry is nothing more than a racket to rob patients and insurance companies. Folks love to complain about insurance, and I may have been one once or twice in my life, but I've always been able to find a work-around that would benefit me and the company, until now. Companies in the oxygen business want to rob e everyone, pure and simple. *** I might as well just forget oxygen and hope to get hit by a beer truck before having a stroke at night and winding up a veg...with my kids then having me plugged into an Inogen. Holy Crap!

Love my Inogen! It allows me to be mobile and be active away from home. It’s light to carry and easy to change the battery after 3-4 hours of use. My best friend.

I really like the freedom of movement the unit gives me.

I wish I could give it a 0!!! My wife has been on O2 for a couple of months and this is the first time are traveling since then. We found out we needed a POC to travel and all the requirements. We got with SHERMAN ALLISON and was informed that we would have a POC in a couple weeks so we said okay. That was the last time we heard from him. We tried contacting him on phone and email only to be ignored. Finally we got with someone at Inogen who told us it would be AT LEAST a couple of month and kept trying to sugar coat everything. Inogen is full of LIARS and are just looking for the. insurance money and doesn’t care about a customer. Total insurance fraud. Needless to say, we are going to have to find a private seller or lose $2,000 in airline tickets!! INOGEN ARE THEIVES!!!!