InogenReviews of inogen.com

It is easy to use and gives me a freedom that I didn't have before.

I have had my Inogen One for a couple months now and love it. I take it with me every where. I have two large batteries and also the adaptor to plug into a vehicle. When I am traveling for more than 15 min. in my van or pickup truck I use the cord and plug it in. I have also gone fishing and plug it in to an outlet in the boat. Was able to go fishing all day for 6 hours and not worry about the battery running down, I use it to take the dog out also. When my wife and I go shopping it is no problem, no heavy bulky tank to carry. I hop on the riding mower and mow the yard, pretty much can do what I want. When I first purchase the unit it would shut itself off just with a simple light bump. After paying close attention I noticed it only did it on one of the batteries. It was a good thing that the sales person told me to number the batteries. I called Inogen and they sent me a new battery at no cost and they even paid for me to return the bad battery. It has worked great since. Great service! If I did not have my Inogen One, my world would be much smaller. Very pleased with mine. John D Sunman Indiana

Needs a lighter battery

The only issue I have with this is the plug in for the charger, it seems to go in on an angle rather then straight in and I think this will in turn bend the piece you put into the machine.. other then that I really enjoy the freedom I have without lugging around those huge tanks. I am only 51 and cannot imagine any elderly person trying to lug them so I feel everyone should be entitled to this machine at a lower cost as it is quite expensive.

I wish you had a fanny pack to carry the unit in. It’s much heavier than I anticipated

After I did a lot of research on different portable oxygen units for my Dad we decided on an Inogen. We felt this was the best option. It definitely is holding up to all the information I found on it. From the woman, Brooke, that first helped me with my questions and purchase; to the woman that came to help and explain everything to my Dad and I when we first received his new Inogen - everyone was wonderful. As for the unit - it is so easy to use and very lightweight. Thank you Inogen for helping my Dad live life to the fullest.

Overall I feel quite satisfied with my Inogen. However, the unit I have has disappointed me in a few areas. 1) The commercials indicate that “it makes it’s own oxygen from the air”..... that is NOT TRUE and is misleading to those who don’t have an understanding of concentrators as compared to tanks. 2) I wasn’t told that the unit only gives “pulse doses” as compared to continuous flow like my large home concentrator.... so that too is misleading on the commercials and salespersons do NOT tell you that unless you know to ask. It’s difficult to switch back/forth when you are used to continuous flow. 3) Nasal prongs on the cannula are too wide for my nose so I’m sure they are for others. 4) Unit is more noisy than I expected. 5) Unit in the fanny pack is best for me but gets quite warm and has given one error code due to sitting in a chair or car while traveling. I have both shoulder and fanny pack as I have left shoulder and lower back disability and need to change up but shoulder one doesn’t have storage space for extra battery like the fanny pack does. The backpack would not work for me so I’m hoping someone can redesign the shoulder one or change up the heating mechanism somehow. Lastly let me say that this unit is worth it by far as opposed to other options as I have to go sometimes out of town for doctor visits and hope I can travel soon and without Inogen, that would NOT BE POSSIBLE! Although for those like me on limited income? It is hard to pay for when I am not on straight Medicare or Medicaid and get the highest amount of disability and have medical insurance so I’m not eligible for the “free” other models. Thus, the unit I have I’m praying will still be working when I get it paid off! Thanks!

We were told that we could return the unit that I ordered to my father in law because he had been hospitalized and changed his mind, but when I returned it , it was sent right back to me. I called many times to find out what the problem was but no returns my call. Very poor Customer service.