InogenInogen® is a leading global medical technology company offering innovative respiratory products for use in the homecare setting. Inogen® supports patient respiratory care by developing, manufacturing, and marketing innovative portable oxygen concentrators used to deliver supplemental long-term oxygen therapy to patients suffering from chronic respiratory conditions.
Inogen (inogen.com) has 3,951 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Tools & Equipment · Petaluma, California
Excellent
Tools & Equipment · San Diego, California
Excellent
Tools & Equipment · Pasadena, California
Excellent
Tools & Equipment · Stockton, California
Excellent
3,951 approved reviews, newest moderated first
Greg
My new Inogen Rov 6 is the best I've ever used. The 6L level has helped me a lot when I get low. Plus I love the extended battery. It's lasts the whole day when I'm ushering different sports events.
Response from InogenDec 5, 2025
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
LARRY P.
The products did not make oxygen for 13 hours even I was getting maybe four to six then it crapped out completely I was too busy to call you however I did speak to a person and told them it was broken and never heard back from indigen it was very expensive so I would have expected somebody to call me and give me the process to return the product and have my money sent back or get me a new product but that didn't happen
Response from InogenNov 20, 2025
Hi, we would like to apologize for your negative experience with Inogen. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call at 877-466-4364 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards getting this resolved. Best regards, Customer Care Center
Gayle T.
I love my inogen. It makes me feel free. When I'm in the yard or a store. Not dragging a hose around is very nice.
Response from InogenNov 23, 2025
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
Mike
Outstanding Inogen support staff! Easy to use!! Great battery life
Response from InogenNov 23, 2025
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
Robert F.
Worked great while I needed help with my oxygen levels. Now I had some heart work done and no longer need the machine. Can I return it for some credit? A purchased it in April of this year and had heart work done it summer. My oxygen levels now stay at 98%
Response from InogenNov 23, 2025
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
Randall “Skip” C.
I obtained the Inogen One via insurance because I was impressed by the TV ad. And found the product is not as advertised. One, the battery does not last any longer than two hours (Not six), and it will not recharge while in use. Once the battery overheated. The battery was replaced, and it has the same problem. The in-home machine has also been replaced because it stopped producing oxygen and emitted a white substance. The replacement machine. The alarm on it is currently sounding. Customer service provides the worst service ever. I've been forced to argue with the representatives to convince them that I need another machine due to a malfunction. One said the machine is working even though the alarm is sounding. and refused to send another machine at first. The equipment is faulty and worthless. The company, in my opinion, is even worse.
Response from InogenNov 20, 2025
Hello, I would like to apologize for your bad experience with Inogen. We’d like to learn more about your specific situation and make things right. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours, Monday-Friday, 7a.m.-7p.m. CST. Best regards, Customer Care Center
Jill M.
I love the machine but hate the long nose attachments. Need much shorter ones11/10/24
Response from InogenNov 23, 2025
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
blackett
does what it is suppose to do
Response from InogenNov 23, 2025
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center