InogenReviews of inogen.com

Freedom, freedom from tanks

Works well at night!

I would not recommend buying any product from Inogen. Their after sales customers service is one of the worsts I’ve ever come across. I purchased an Inogen 5 for my mother. Battery stopped charging in less than a year. May be earlier. I only discovered it when I had to rush my mother to ER, and the portable battery wasn’t working. Called customer service multiple times. They just kept giving me the run around. In the end all they could recommend was to buy a new battery. This is without even knowing whether the fault lies in the battery or the charging equipment. Extremely disappointed by such unprofessional behavior.

The customer service is a JOKE! I need a replacement part, I ordered it, I paid for it and more than a week later I am still waiting for them to ship. They say it is back ordered and then said they will overnight it. This is the second time they have told me they will overnight it and yet I am still waiting. I was then told they have the part but only ship it to the people with the most need. HOW DO THEY KNOW who has the most need? If they have the part, you have paid for the part and they have the money, they should ship the part!!!!!!!!!!! Each person I have spoken with has given me a different answer with no results. WHAT A JOKE!!!!!!!!!!! Find someone else's product to purchase.

We like the convenience of being able to go without the large "oxygen" tank we would normally have to drag along with us. We've enjoyed the equipment.

Have been a very satisfied owner of an Inogen One G3 for over 3 years. This allows freedom of movement, travel and independence for oxygen therapy user that require full time or only when necessary use. Unit is simple to use and maintain. Inogen offers a lifetime warranty that is true gold. Inogen staff have been most helpful and show genuine concern for their customers. A great product supported by great staff and backed up by a great waranty. Cannot do better than Inogen!

The 5 machine is the one I have and I WON'T GIVE IT UP FOR LOVE NOR MONEY.

1 star only to tell you what a crime this company exsits 80 year old women need her tank replaced they pretty muched said cant helo you no one based in minnesota cant get you one great company taking care of our elderly on the phone with the lady who said turn the machine on I need to hear the beeps to see what level of emergancy this is hears 2 beeps oh that is low level she tells me to keep it on and Iam sating it sounds really bad and then the machine starts on fire hey lady is that an emergancy law suit law suit get ready my emergancy is comming