InogenReviews of inogen.com

While the product is fine the communication is poor. Customer service is at one number and location billing is at another and I'm convinced they don't speak to each other. Here's our story, my mother in law is a customer, customer service call and says she needs testing to confirm her continued need, fine. They tell us they understand it can take several weeks to get an appointment, fine. So she sets up the testing right away through VNS before the end of the week we receive return boxes???. The VNS submits their report and all seems well. Then we get a bill for $2400 what? So she calls customer service and they check and say oh its fine we have your information you don't owe that nor are you expected to return the units, fine great. Now we get a call asking why we haven't paid or returned the units? She's in the hospital now and I just don't have the patience to deal with you people TALK TO EACH OTHER! she pays a small copay which we go through the same struggles she pays we get another bill weeks later saying they haven't received payment she checks with the bank, they cashed her check before they sent the repeat bill. Then she calls customer service tells them check number and date cashed and they say yes you're fine. Wash rinse repeat. TALK TO EACH OTHER the lack of communication between departments is appalling! And is very stressful for the customer.UPDATE: have received yet another bill after customer service told us information was received and everything OK have now been waiting over 40 minutes for customer service call back. Tried to reach recertification dept for the umpteenth time, finally after being on hold 20 minutes it rings twice put back on hold shunted to customer feedback and hung up. Tried customer service yet again and still can't help I need to call where they don't actually answer calls. If I could give zero stars I would!

When you need supplemental oxygen, and are well enough to keep on the go, Inogen has some expensive, but very useful products. I need it when I’m active, and at night. I am grateful for the technology of this machine that allows me to get around and resume activity as my health allows. However, quality control is lacking in their manufacturing. I bought an Inogen G5 in May 2021, directly from the company. My package came with one small and one large battery, wall charger, car charger, a few canulas, and cross-body carrying bag. For a small add on price, I also purchased the life-time warranty. Good thing. After less than one month the unit stopped running for no apparent reason. Called Inogen customer service, and they were helpful and efficient in getting a replacement unit to me within 3 days; and clear instructions to send the broken unit back to them at their cost. Now, July 2021, the original AC wall cord power supply stopped working. This is also a free replacement and is going to take 3 days to get to me. So, what to say about a nearly $3000 piece of equipment that’s strategic parts have failed twice in the first 2 months? I like the design and convenience of the G5 very much. The customer service has so far been stellar. The quality and durability are questionable, but maybe I’ve just had bad luck with mine, and with a lifetime warranty I should be ok. My O2 level is set at 3, and I get almost 3 hours of power with the small battery; ranging almost 6 hours with the large one. The large battery makes the unit considerably heavier, so I’m strategic about how and when I use that one, but with my lifestyle, it has come in handy. The machine noise consists of a motor whir, that is louder with increased O2 levels, and an intermediate whooshing noise as the machine exchanges gases. You get used to it quickly, like white noise, but may disturb others in quiet settings. The unit weighs about 5 lbs with small battery, and 6+ with large. Carrying the weight takes some getting used to, but I am getting stronger and finding it far less cumbersome than O2 tanks. Users who are in serious recovery, with little strength, will not be able to carry this machine on their own. Over time I hope new models of these machines become lighter and quieter.

I am renting a G3 thru Medicare. Due to lumbar stenosis I can carry max 10 lbs. Well that's my itty bitty 5 lb dog & this machine. Because I had no choice I had to move, am 20 steps up...I NEED the smallest machine. I read I can rent from Inogen but some of these reviews are scary. Medicare takes good care of me but this thing is too much for me. Suggestions from Customer Service...which is the smallest, how much to rent, how are patients using these small units for night sleep, is it going to work (ref bad reviews)? I have Emphysema...no room for lousy equipment and/or service.

Friendly and knowledgeable representatives. Dependable products.

My father was recently put on oxygen for the rest of his life. The "portable" tanks were very archaic and not at all "portable." I was shocked by this! Smaller tanks that you could rent were still quite heavy and hard to come by. My dad's Pulmonologist recommended we look into the Inogen One G4. We called and spoke with David at Inogen. He was GREAT! Explained everything. We ordered the machine and it arrived at our door a few days later. This portable oxygen unit - which is truly portable - has given life back to my dad! It's light-weight, easy to use and fits in the storage seat area of his walker. We love this and have recommended the product to others! Thank you Inogen and David!!!

It seems to be working OK, and has allowed my husband to go on family trips over the summer. We have noted that the tubing that comes just off of the Inogen seems to get "crimped". So it would be helpful if you were to be able to reinforce the plastic in this area to reduce the problem of "crimping"

BAD CUSTOMER SERVICE!!! I need HELP! I sent my Machine in for service 5 weeks ago. I called 2 weeks ago and was told that the machine was fixed and was to be sent out. I called the next day and they told me the same thing but could not give me a tracking number. After waiting 5 days and did not receive the machine I called again. This time I was told that the machine was not sent yet and that they will notify me via email and call. No call or email was received. I now have been calling daily and NEVER get an update until today. BACKORDER!! With no date to give. NO call from a manager. 6 Weeks no Machine, No freedom to enjoy life with a machine.

I purchased the G4 on 5/4/21 from the INOGENONE company it worked fine for a week had to send it back because it kept beeping with different error codes! I got the replacement one on the 5/12/21 worked good up until 7/10/21 now I can't read the display screen its blank on my 2nd G4! Once again I have to ship it out for a replacement G4!!! I'm thinking now these are refurbished units that are over PRICED for people who are in need and what to live a normal LIFE! I shouldnt be having all these issues with a product that is so expensive the first 1 to 3 months of using it!