InkproductsReviews of inkproducts.com

I filed a complaint and PayPal got me a refund after a ruling in my favor. However, I wasted enormous amounts of time and extra money to demonstrate that Inkproducts' dye based inks are not a reliable substitute for pigment based ink. I went through three brand new printers, about an extra $165 (in genuine new HP cartridges and extra Inkproducts' ink), and perhaps 30 hours of work to demonstrate that only pigment based ink will reliably work in a HP7612 printer; not dye based ink as Inkproducts claims. Later, after corresponding with one of their competitors, Ink City Express, I found they had discontinued selling dye based ink for this printer because it would not reliably work. For my trouble Inkproducts has blackballed me by not accepting my orders. Since my printer only works with pigment based ink, I need Ink. Apparently, if you get these guys mad at you they don't want your money. So, I'll give them what they deserve, i.e. the truth about their incompetence. Very disgruntled, Daniel Ziemba

The sponge in all the cartridges would not completely fill from the start. Tried for hours to fill, even back filling the reservoir from the sponge side. Finally installed but would not print more than 2 pages back to back with out running out of ink. The reservoirs never need ink but the sponges run dry. 2 years later now with lots of ink left and you can't refill the sponge and get it back into the printer without it ALL leaking out. Ink.junk says I got my 2 years worth and hung up.

Best refill kit ever! I can't tell you how thrilled I am to be able to fill the ink cartridges for our new Canon MX922 home printer using your handy system. We have a heavy-duty Canon PIXMA at work,where I am responsible for all our photography, graphic design and printing. I was taught by my predecessor how to fill the ink cartridges, which requires a specific re-setter. I have to buy the six individual colors we use by the quart, as we use that much, so I am constantly refilling cartridges. Naturally, I assumed there would be an equivalent system for our personal printer. At first, researching it on line was discouraging, as it appeared there were no re-setters for this printer, or any user-friendly way to do refills (other than buying new sets of chips to affix to the cartridges--which is dodgy and designed to be discouraging). Somehow I just knew there had to be a way, and happily finally landed on your site inkproducts.com. Your step-by-step video instruction is excellent, and very user-friendly. As I was already an old hand at working with cartridges, there were only a few adaptations to be aware of to get your system down pat. Our printer accepted the ink immediately, and the colors were true. Thank you so much for providing this cost-effective alternative to cartridge price gouging.

From the beginning, my Epson printer gave frequent "cartridge not recognized" errors with the inkproducts refillable cartridges. Finally, one cartridge failed completely and could not be revived. I asked for a replacement but I never received a reply.

I purchased a Continuous Ink Supply System (CISS) for my HP 8625 from InkProducts.Com 8 weeks ago. 10 days after first installing the CISS one of the chips failed on one of the cartridges. They promised to send me new "updated" chips. Approximately 2 weeks went by without a printer until the new chips arrived. I put them in and the printer worked great for another 4 weeks. Then the printer failed again, except this time ALL chips had failed. I called Inproducts for support and they were unapologetic. Suggested if I have a beef I should take it up with HP as they are maliciously 'wiping' non HP chips when detected. OK, maybe...but how is that my problem?? I asked for a solution. They made no assurances new chips would not also get wiped. Offered new chips if I wanted to PAY for them...otherwise there was nothing more they would do. Asked for a refund, 'forget it...we've already done enough for you'. So, after 8 weeks and probably no more than 100 pages for a $150 CISS that should have lasted for YEARS, I'm told to take up Inkproduct.CON's engineering challenges with HP. Right, like that's meaningful! 'Hello HP, I'm trying to use non-HP ink cartridges in your printer and you (purportedly) keep wiping them....cut that out!' LOL! A ridiculous proposition! I suggested they need a disclosure to warn against the reliability of their product to inform consumers...they said they would, but haven't yet. Stay far, far, away from Inkproducts.CON, and go spend your money on something more real like Star Wars Battlefront. Me, my $150 CISS is sitting at the bottom of our trash can awaiting Monday morning's pickup.

"Save your time, money and frustration and do not buy from this company. I bought a continuous ink system from Inkproducts.com over a year ago and it's been a headache ever since. When I received the initial system as soon as I took it out of the package there was ink leaking from the bulk tank even though there was no apparent shipping damage. When I called the company I received the 3rd degree. They treated me like it was my fault. They did mail me a new system but this time when I received it, after I hooked it up I couldn't get 1 of the cartridges to hook into the printer correctly. When I'd put my original cartridge in place it worked fine but when I'd switch to the new ciss cartridge it still would't hold in place. All kinds of ink leaking out and a huge mess. Called the company again and according to them again it must be something I was doing wrong. They mailed mailed me a new cartridge and all was great for about 6 months. When I went to refill/prime 1 of the color cartidges it wouldn't fill/prime. Called to see if I could just buy a new cartridge to replace it. The tech that I talked to was very nice and sent me a whole new set of cartridges, which was great but when I went to use them none of the chips were the correct ones. They did send along new chips for me to replace and I did but I never could get my printer to recognize the proper ink levels and started getting all kinds of error messages, etc. Finally put in my original cartridges and could at least print then even through the error messages. Called InkProducts to ask them how to get everything to reset. Was told I would receive a call back. After 1 week and no call I called again. By that time and a lot of searching on the internet I had found how to bypass the error messages to get it to print and was using the new cartridges, however by then the same color that I had problems with before started acting up again. It was apparent that the hose of that color was clogged. When I called again and asked how to get the clog out or could I buy new tubing I was told that I couldn't just buy the tubing but that a tech would call me to talk to me about the clog...which they just couldn't believe it was anything due to their product but that maybe I didn't know how to prime it correctly. After a week and a half and no call back I gave up on this company. Was the final straw. Kicking myself that I didn't push to get a full refund at the very beginning when they shipped me a defective system. I know accidents happen and thought I would give them the benefit of the doubt and try to work through it. Right....$140 bucks wasted not to mention the clothes, paper and time cleaning ink off everything. I've refilled my own cartridges for many years before buying this system and NEVER had clothes ruined, ink everywhere like this. "

For two years now I've used Inkproducts refillable cartridges and dye base ink in my Epson Workhorse WF-3520. I have saved SO much money over purchasing manufacturer or second-market ink cartridges. Pennies on the dollar! And Inkproducts answers their phone live if you have any questions! They'll even help you pick a printer when you are shopping for one of those because they know and have used and tested every last one of them! How can I recommend them highly enough?

I had a problem but when I sent e-mail, I got GREAT RESPONSE back to call them. I did and they took their time to help me out and never once did I feel they were just pushing me aside or that their time was more important than me their customer...