InkproductsReviews of inkproducts.com

Ships HP ink cartridges past date for use and warranty printed on the packaging. No warranty. Old ink. Potential for printer to reject.

I purchased a double set of cartidges, with toner, for my Canon mx922, my first aftermarket experience. I installed the second set in my girlfriend's mx922 after 4 months. Unfortunately, the yellow cartridge was bad and had to be replaced, but this wasn't discovered until installed, well past the 30 day warranty. They insisted I pay for it, which I did, even though it was one of two sets purchased. Did they expect me to fill and test both sets of cartidges upon arrival? Unreasonable, and unfair too. InkProducts.com live support is spotty at best, and if it's a slow day, this family business closes its doors early. Contrast this with my experience of Precision Colors. One of the cartridges in the new set was bad, and even though the '30 day' had expired, they mailed me the replacement without charge. I use Precision Colors now for carts and ink-I believe their ink is better quality, and they have greater product integrity; check out their website for a very honest product description. With InkProducts.com, there have also been a number of issues affecting their CIS systems. If you are considering it, be aware of the issues in the various reviews. REPLY TO INKPRODUCTS.COM: Thank you for taking the time to reply to my review above. Please note that your website under "Terms and Conditions" reads: "All Products MUST be returned within 30 days from the date of purchase to credit your credit card. All products returned may be subject to a 45% stocking charge. Positively no refund after 30 days." So it's 30 days, not 90 days, as stated in your reply. For this misrepresentation, I'm taking off another star. Again, it's unreasonable, and unfair, to expect a customer to test a second set of carts within 30 days when there is no additional printer to use the second set of carts. Why would a customer load a second set that would not be used continuously? This makes no sense. It would have cost you about $2.50 (if that), including shipping, on an $80 plus purchase, to stand behind your product. Instead, you insisted that I pay $11 for the replacement cartridge. Please do better for your customers. Thank you for your second reply. You can have the final word - this is my last edit of this review. It is easier to find your '90 day warranty' on the dark side of the moon than on your website. As far as I can tell, this valuable information appears in only one place on your website (that you pointed out)...the "Privacy" section, where no-one would think to look. You could display the '90 Day Warranty' proudly on your 'Home' page, or have a separate link under the "Need help" category, or include it in your 'Terms & Conditions' - the logical place for it, or include it under "Customer Service", another logical place to look. Without being able to learn of the warranty, customers might think that they are bound by the strict 30 day return rules and not ask for product replacement or repair in the 90 days they have. Finally, if your website had made it clear that defective cartridges in the second set would not be warranted after 90 days of purchase, I wouldn't have bought a second set. The whole point of a second set is to have working backup/replacement cartridges when needed after the first set of cartridges wear out, hopefully 6 to 18 months. So please tell customers, who purchase two or more cartridge sets, that you don't honor the warranty after 90 days from purchase, which is when they'll probably need them. Thank you.

I purchased a CISS SYSTEM from ink products.com in 2018 for my new printer. The system never worked right. I am very familiar with working with CISS systems. They did not want to help me resolve my problem. They take your money and that's it. Don't buy from them. Their ink is our quality as well. I tried replacing the chip, replacing the cartridge all at my expense. They did nothing to help. I did Not wait 2 years to contact them to try to fix the issue. I contacted them several times over the 2 years 8 month period. Each time at my own expense at trying to fix the issue. They are only giving you half a story. I wish it would have worked out bc their prices are cheap but now I know why they are cheap.

Will Merritt Bought their Ink Refill Kit For Brother Printers That use the LC3011, LC3013 Cartridges. Kit Includes: 1 - 130 ml bottles of Ultra Pro True color ink™ Pigment Black [ Waterproof ink ] 1 - 70 ml bottles of Ultra Pro True color Dye-Based ink™ Yellow, Magenta, Cyan 1 - Set Of XL Super Size Refillable Cartridges With Resettable COC Smart Chip™ Installed. 4 - Syringes with refill tips for filling the cartridges. Includes step by step color photo instructions. It is simple and easy just fill the cartridge Our new XL Cartridges hold more ink than any original Brother cartridges. Also bought extra ink. Used once and never emptied the cartridge when the printer said cartridge empty. Tried the really weak instructions, tried calling (no help) bought chip resetter, it doesn't reset their chip. So basically wasted roughly $200 trying to save money. My two cents, Don't trust these people anymore. They will say anything to sell you a load of crap that wont work.

The worst customer service you could ever imagine. What most people don't know upon purchasing their "kits" you are responsible for the usb chip resetter. However, If you are new to this you don't know exactly what type of printer usb you would need for the chip resetter. You would think that if you have a question customer service would be more than glad to assist. Instead you get someone who was extremely snobby and obnoxious. I will never purchase from this site again. I recommend you don't waste your time. There are a lot of other places who will go the extra mile. so disappointed.

This is the worst customer service and terrible products .they are rude on the phone when I received my ink and cis system it was not working ink was all over the place I had to send it back and then when I asked about the replacement the became hostile and hung up on me awful customer service worst company I've ever seen do not buy from them.

DO NOT PURCHASE FROM THE COMPANY!! I would give negative stars if I could. I placed an order with this company inksupply.com (MIS Associates) on 2-28-19, their website says they ship in 1-2 days. Almost 2 weeks went by and I still hadn't received the order or any shipping confirmation. I tried contacting this company many times via email and phone messages to find out the status of my order and finally telling them to cancel the order and refund my paypal payment and they didn't respond at all. I finally contacted the useless Better Business Bureau 3-4-19 asking for help telling them I wanted the order cancelled and a refund. Four days later I received a response through the BBB saying inkproducts.com had shipped the order when I made it very clear I wanted a refund!! I told the useless BBB that was not what I wanted, I wanted the order cancelled and a refund. They responded again through the useless BBB message system on 3-15 saying I could return the items for a refund, which I did, they received the items back 2 days later and still refused to give me a refund.I ended up filing a claim with paypal to get my money back. This place should be shut down.

Unbelievable poor company and products. They send the wrong ink and system. The products could damage your printer; according to INKPRODUCTS - that is they said to not use the ink or the printer will be damaged. This is outrageous they should end the 'wrong' products, I complained to them the they need to be vigilant, and practice good quality control on orders. They got upset with me! Wow. In the end the product was nonfunctional and I simply discarded it and will not do business with them again. hey are a small FL outfit and the number of BB complaints is staggering for a small business; AND, they are still in operation! InkProducts is an outdistancing example of how bad a company can be, really bad all around, and still stay in business; a tribute to the nonsensical BB; people who still order from them; and how a company can be dishonest, nasty, nd still sell to unknowing customers. The company is a monumental tribute to a bad business that should be closed down asap.