InkproductsReviews of inkproducts.com

This is in regards to INKPRODUCTS.COM. They are the WORST place I have ever dealt with and sell products that do not even work at all. I bought some ink cartridges from them that won't even plug into my printer. I have sent them back and they just send the sames ones back that do not even plug into my printer and say it is the fault of my new printer even though the factory ones work perfect. The tech support and customer service (same person) lie about the missing key protrusions and say their new cartridges have them (but they send back the same ones you returned). AVOID this seller or expect to be arguing with an old lady that even hangs up on you. DO NOT BUY FROM THESE PEOPLE!

I purchased a continuous ink system for one of my Epson printers and refillable cartridge system for another. Six weeks after installing the system the black print head started to clog and progressively got worse. I went to my back-up Epson when cleaning efforts failed. That black print head was also clogged and couldn't be cleaned. Their web site says "clog free guaranteed." I contacted them via the webpage and asked for the details of their "guarantee," and briefly described my problem. I inquired about ink compatibility across the Epson line. Their answer: "our inks do no clog but the Epson print heads can dry out causing that problem if the are stored and not used. Epson printer must be used almost every day or at leased run some print head cleanings." Two supplemental emails went unanswered. Apparently the clog free guarantee is nothing but a marketing ploy to suck you in. It is totally unsubstantiated. Customer service? NOT!

I ordered a set of refillable cartridges for my HP printer along with some filling accessories. No problem with ordering or shipping. The best part is I have been refilling my own cartridges for over a year now and it has saved me a LOT of money. I can’t see any difference between the quality of the printing between their ink and the HP factory cartridges. I have highly recommended this company and their products to friends and family.

I spent $300 with them before giving up and going to a different supplier with products that actually worked. I was never able to determine if it was the cartridges they supplied or low ink quality. Support just kept stringing me along always blaming the printer. In addition to the $300 I spent on them they had me buy two printheads, claiming that was the problem, another $160. Worst online company I ever purchased from. Avoid these crooks.

I ordered a Canon CIS from them, and they canceled my order because they insisted that I have a Canadian shipping address. I told them through multiple emails that the BILLING ADDRESS was Canadian. They shipping address was in Michigan. I tried calling several times, with no response. No response to repeated emails, asking for an update. Terrible customer service. When I finally got through, they insisted that it was my fault, and they would not update the shipping information. Whatever. Going to try earthinkjet.com. It is a bit more money, but seems like a superior product.

This product does not work as specified. My printer when it says it is empty stops working. I have to turn it off and one and/or push ink down the tubes by moving the reservoir up. Don't buy this product. Also the tube lines keeps on getting jammed with the printer head. Finally, I accidentlly left the reservoir up too high and all the ink drained and ruined my printer. Just go out an buy a laser....

Got my system and it worked good for 2 months then inexplicably the black started looking like bronze. Emailed customer service blamed the printer, then the paper and everything else. Wouldn't help me out- told me to buy more black ink from them. Bought black ink from another company which solved my problem but now the light cyan cartridge isn't recognized. Does not stand up to 100% satisfaction guarantee and in my experience the quality is poor.

The customer service is absolutely horrible. I purchased a set of cartridges that were faulty out of the box. Though I called the service number dozens of times, the phone was never answered and there was not even a message service. When I finally got a response via e-mail, I was told that they would not warranty the product (because it had now been too long) and suggested I buy a replacement part myself! Don't buy from this retailer!!! You will get scammed!!!