Phil P.
Awesome with a slight hiccup
I bought this system when my cartridge was empty. Since I didn't have time to wait for the system to arrive, I also bought a new cartridge. By the time the new cartridge needed refilling, I was 3 months beyond the expiration of the warranty. Needless to say, I was a little concerned. But it worked like a champ! I am very satisfied. There were two minor issues that I didn't like. The first was that the instructions said to go to their website for instructional videos. I was unable to find those videos on their website. The second is that the directions could be a little clearer. The instructions included a special instruction written in a different color for a different type of cartridge in step 2. It said that if you didn't have that type of cartridge to ignore that part of the instruction. So I ignored step 2. My initial attempt to refill the cartridge did not work. When I went back, I saw that there was a second part of step 2 written in the same color ink as the rest of the steps. This part did apply to my cartridge. After performing this step, the process was flawless. I wish I could give star fractions because this product truly deserves 4.5 stars. This was just a small issue that was easily remedied by re-reading the instructions. I do feel that the two parts of step 2 could be separated to prevent future misunderstandings, but this is truly a small issue. The real takeaway is that it cost me slightly more than $60 to purchase a kit that will refill my black ink cartridge at least 5 times, something that would have cost me $165 at typical store replacement prices. That doesn't even include the refills of my color cartridges that were also included.
Response from InkproductsMar 20, 2022
We are very glad to hear that you are happy with our product. We will take a look at the instructions in question and make them clearer. We always strive to make our products better and to make our customers happy. Thank you for your review.

