InkproductsReviews of inkproducts.com

Honestly, I have never ever experienced working with a company who genuinely cared, and were as passionate, helpful, and knowledgeable as they are. This was a breath of fresh air. Not only were they extremely quick to respond to my inquiries, but when I went to install, I had not followed the directions correctly, so I emailed them, and within 30 seconds of sending the email my phone rang, (little did I know I was about to experience what ACTUAL CUSTOMER SERVICE IS, unlike what we have come to accept nowadays) and they walked me through the whole process AS I WAS DOING IT!!!! The installation was actually extremely easy, during the walkthrough I learned so much about the The company, which is AN AMERICAN OWNED FAMILY OPERATED BUISNESS! I love that. They were passionate, friendly, and it really made the whole experience overall fun to be honest. I will be using their system on every printer I ever purchase in the future. By the way, I installed my system about a year and a half ago, I print very regularly, and I have had zero problems, and the prints look INCREDIBLE. Absolutely no ink issues, I mean NONE, and it’s funny because with the ink cartridges by the manufacturer always have issues, and we have become okay with that, like it’s normal! Basically what I’m getting at is if you don’t want waste your money, buy it, it’s cheaper than buying a whole set of new cartridges anyway! But do not if your some dumbass with no common sense who blames problems you generate on other people. (Unfortunately you won’t know that your this type of person, because, well your this type of person)

I was hesitant to order the sublimation ink cartridge kit for my brother printer. No one else offered it and since it wasn’t a tried-and-true thing I really wasn’t 100% sure what would happen. When it got to me the instructions were not all that clear and there were some humorous spelling mistakes. I installed everything and one of the cartridges didn’t work. I contacted the company and got an almost immediate response. I ended up getting on the phone with a technician and after some discussion he said he would send me a replacement chip for the faulty cartridge. I figured it would take a couple of weeks to get to me because it’s a Monday through Friday business and it’s a small part. I couldn’t have been more wrong! The new chip came in less than 48 hours and, once installed, the cartridge in question worked beautifully! I have used the sublimation printing with their ink for about a dozen projects. And so far, the only real problem is my lack of talent. I’ve had a small issue with the black ink because the nozzle has gotten clogged a couple of times. But this could be the printer so I would not hold this against the company. That being said, they have been very helpful in attempts to resolve it. I ordered this because I wanted a sublimation printer very badly… I couldn’t really justify 500 or even $1500 for a sublimation printer. Especially considering my brother printer is a large format printer and to get a sublimation printer that’s large format is crazy crazy expensive. This was definitely $100 well spent

I bought it to refill my cartridge and it works pretty good. The attention was awesome. Will get more products from them.

STELLAR customer support! I've ordered CIS (Continuous Ink Systems) from Inkproducts for about 13 years now on four different printers, and have saved oodles of moola! While the systems can be finicky, the customer support is truly that: support. Best for DIYers. My little school could not have afforded printing without them.

I just purchased a CIS system from Ink products.com and it's great. Spoke with customer service and they walked me through the install. Great service and product. What a great cost saving to my company.

I purchased a double set of cartidges, with toner, for my Canon mx922, my first aftermarket experience. I installed the second set in my girlfriend's mx922 after 4 months. Unfortunately, the yellow cartridge was bad and had to be replaced, but this wasn't discovered until installed, well past the 30 day warranty. They insisted I pay for it, which I did, even though it was one of two sets purchased. Did they expect me to fill and test both sets of cartidges upon arrival? Unreasonable, and unfair too. InkProducts.com live support is spotty at best, and if it's a slow day, this family business closes its doors early. Contrast this with my experience of Precision Colors. One of the cartridges in the new set was bad, and even though the '30 day' had expired, they mailed me the replacement without charge. I use Precision Colors now for carts and ink-I believe their ink is better quality, and they have greater product integrity; check out their website for a very honest product description. With InkProducts.com, there have also been a number of issues affecting their CIS systems. If you are considering it, be aware of the issues in the various reviews. REPLY TO INKPRODUCTS.COM: Thank you for taking the time to reply to my review above. Please note that your website under "Terms and Conditions" reads: "All Products MUST be returned within 30 days from the date of purchase to credit your credit card. All products returned may be subject to a 45% stocking charge. Positively no refund after 30 days." So it's 30 days, not 90 days, as stated in your reply. For this misrepresentation, I'm taking off another star. Again, it's unreasonable, and unfair, to expect a customer to test a second set of carts within 30 days when there is no additional printer to use the second set of carts. Why would a customer load a second set that would not be used continuously? This makes no sense. It would have cost you about $2.50 (if that), including shipping, on an $80 plus purchase, to stand behind your product. Instead, you insisted that I pay $11 for the replacement cartridge. Please do better for your customers. Thank you for your second reply. You can have the final word - this is my last edit of this review. It is easier to find your '90 day warranty' on the dark side of the moon than on your website. As far as I can tell, this valuable information appears in only one place on your website (that you pointed out)...the "Privacy" section, where no-one would think to look. You could display the '90 Day Warranty' proudly on your 'Home' page, or have a separate link under the "Need help" category, or include it in your 'Terms & Conditions' - the logical place for it, or include it under "Customer Service", another logical place to look. Without being able to learn of the warranty, customers might think that they are bound by the strict 30 day return rules and not ask for product replacement or repair in the 90 days they have. Finally, if your website had made it clear that defective cartridges in the second set would not be warranted after 90 days of purchase, I wouldn't have bought a second set. The whole point of a second set is to have working backup/replacement cartridges when needed after the first set of cartridges wear out, hopefully 6 to 18 months. So please tell customers, who purchase two or more cartridge sets, that you don't honor the warranty after 90 days from purchase, which is when they'll probably need them. Thank you.

I bought this system when my cartridge was empty. Since I didn't have time to wait for the system to arrive, I also bought a new cartridge. By the time the new cartridge needed refilling, I was 3 months beyond the expiration of the warranty. Needless to say, I was a little concerned. But it worked like a champ! I am very satisfied. There were two minor issues that I didn't like. The first was that the instructions said to go to their website for instructional videos. I was unable to find those videos on their website. The second is that the directions could be a little clearer. The instructions included a special instruction written in a different color for a different type of cartridge in step 2. It said that if you didn't have that type of cartridge to ignore that part of the instruction. So I ignored step 2. My initial attempt to refill the cartridge did not work. When I went back, I saw that there was a second part of step 2 written in the same color ink as the rest of the steps. This part did apply to my cartridge. After performing this step, the process was flawless. I wish I could give star fractions because this product truly deserves 4.5 stars. This was just a small issue that was easily remedied by re-reading the instructions. I do feel that the two parts of step 2 could be separated to prevent future misunderstandings, but this is truly a small issue. The real takeaway is that it cost me slightly more than $60 to purchase a kit that will refill my black ink cartridge at least 5 times, something that would have cost me $165 at typical store replacement prices. That doesn't even include the refills of my color cartridges that were also included.

This company is my go to whenever I need to order ink, cartridges, and all of my printing needs ! Excellent customer service and extremely knowledgeable. I received my order super quick!