Hannah
Purchase was a dream, return was a nightmare!
The customer service representative was wonderful for the purchase of my item but the return was far from a pleasure. Even after reaching a return agreement for the damaged merchandise through PayPal, the company attempted not to honor the arrangement. Paypal ultimately issued the refund through a dispute resolution.
Response from InkediblesDec 5, 2014
Hi Hannah, I am so sorry for the confussion and frustration you faced with your order. We are always very happy to workout a solution to a problematic order or an unsatistified customer, but once a claim is filed with PayPal regarding an order, we do not have the flexiblity to work with you. The order and the funds are frozen until you or PayPal release the issue back to us to resolve. If no action is take by you to request PayPal to release the order back to us to resolve, it can take up to 2 1/2 months for the resolution to be determined and for us to have access to it again. Please contact us directly if there is ever an issue with your products or your order and we will be more than happy to resolve it qucikly and in your best interest. Thank you!

