INIUReviews of iniushop.com

Response from INIUSep 17, 2026

Hi, this is Karlin from the INIU Support Team. We completely understand your frustration and sincerely apologize for the confusion and inconvenience. Our power bank comes with a USB-C to USB-C cable, so iPhone 14 and earlier models with a Lightning port do require a separate Lightning cable. We normally indicate this information on our product page, but we’d like to verify whether the description could have been clearer. We’d really appreciate the opportunity to speak with you directly so we can verify the product page information that may have caused confusion, understand the difficulty you experienced when trying to contact us through Amazon, and arrange appropriate compensation for the inconvenience caused. Please contact us at [email protected]💌 or share your contact information with us. Thank you for bringing this to our attention. We hope to have the opportunity to make things right

Response from INIUSep 16, 2026

We’re very sorry for the frustration caused by this experience. We understand how upsetting it can be to realize that you’ve placed two orders by mistake and then find that one cannot be cancelled shortly afterward. We’re sorry that our explanation did not give you confidence in the situation. We’d like to look into what happened and review the handling of your cancellation request. Please contact us at [email protected]💌 with the email address used for the order or your order number, and we’ll be happy to check the details for you. We’ll also review this case with our team to help ensure our order cancellation process and communication are clearer and more helpful going forward.

Response from INIUSep 16, 2026

We’re truly sorry for the difficulties and frustration you experienced during the return process. We completely understand how inconvenient it was when the available return method did not work for you, especially when Royal Mail is the most accessible option in your area. We acknowledge that our overseas defective-product return arrangements are not flexible enough in some cases, and we’re sorry we couldn’t provide a more convenient solution. We’ll continue working to expand our return options and make the process easier for customers. We’re also sorry that your communication with our support team left you feeling that your concerns were not fully understood. If you could provide the email address you originally used to contact our support team, or reach us directly at [email protected]💌, it will help us locate and review your communication history more quickly. We’ll carefully review what happened and use your feedback to strengthen our team training and improve the quality of our service. Thank you for taking the time to share your experience and help us identify where we need to do better.

Response from INIUSep 16, 2026

We’re truly sorry for the frustration and disappointment caused by this experience. We understand how concerning it is to have an order remain unshipped after payment, especially when you’ve contacted us multiple times and still haven’t received a clear answer about when it would be shipped. We sincerely apologize that we were unable to provide you with a timely and helpful explanation. This is not the level of communication we aim to provide. We’d like to look into your order and understand what happened. Please contact us at [email protected]💌 with your order number or the email address used for the purchase, so we can locate your case and assist you further. We’ll also review this case with our team to improve our communication and order-handling process. Thank you for bringing this to our attention.