INIUReviews of iniushop.com

Very good quality, great features, nice design, fast communication. Karlin solved issue with delivery very fast.

I was always a believer in this company, until the recent recall of one of their chargers purchased on Amazon in a specific date window. I met the crieteria precisely, but was one of the "no serial number" cohort. Iniu was prepared for this, advised me to stop using, mark my unit, and wait 15 days for advice. That was 45 days ago. I've written, called, even resubmitted, but no clarity about whether my unit is safe or should be destroyed. I understand they were overwhelmed by response to recall, but the lack of treatment is very disappointing. UPDATE A week after my review a refund came through, which I suppose also confirmed that my unit—despite its lack of serial number—was indeed one that should be recalled. 10 days later an apology came through. So, issue resolved as originally promised. Much angst could have been avoided by correcting the original promise of a 15 day resolution to more accurately state “2 months”

AVOID INIU. INIU's "recall" is just a sham to avoid liability--they have no desire to do the right thing or take care of their customers. Bought a set of two power banks (sold as a set) only to find them recalled, but instead of just replacing the defective products they made me go through silly requirements (write all these things on the unit with permanent marker, use better lighting...), after being presented with receipt (!) and photos and they even admitted they know I bought the two power bank set. INIU clearly doesn't stand behind their product, which clearly are poorly made. ** They finally gave me the refund, but it was a big hassle

È la seconda volta che acquisto qui. La prima volta sfortunatamente il pacco è stato manomesso durante il trasporto, sostituendo il prodotto con un altro. Ho contattato subito l'assistenza e loro cosa fanno? Dopo aver fornito le prove rispediscono immediatamente il prodotto senza farmi spendere un centesimo extra! Incredibile. Soddisfattissimo sia del vecchio che del nuovo prodotto. Qualità eccellente. Grazie!

Absolutely horrid company to deal with. I placed an order for two battery banks… both had discount codes attached… the discount code was applied in the cart. But when you click check out the website removes the discount code and charges you full price. I didn’t catch that until I placed my order. I sent an email and they told me that to take screen shots and if they see the code (like how don’t you know your battery banks have codes on the website?) they would only credit me back after the order was delivered… so to prove my point I took the screen shots and I also filmed a video of the website deceptively changing the price on me at checkout… I sent 6 photos and a video… never heard back… part of my order was fulfilled by their Amazon store and the other was still processing… all of a sudden I got an email saying that my order would need to ship from too many warehouses and they’re cancelling my order and if I want the battery bank order it from Amazon. BUT they never addressed my partial refund because as I said both battery banks had discounts… so they just basically said have a nice day. I sent another email stating about my refund and nothing from them.. I have purchased 12 battery banks from them for myself, family and friends and this is how they treat customers like TRASH. Zero communication and zero customer satisfaction…zero caring from this company. No matter how much I like the product I will find ANOTHER company to purchase from. Thousands of battery banks out there. They just lost a customer and I will spread the word to friends and family about their dishonest practices

I purchased the P63-E1 Power Bank from INIU last February, and it has been an amazing bit of gear that I bring everywhere with me. Although it's a little heavy, it is small and compact. The 25000mAh capacity keeps several devices' charged up for days on end, and 100W charging gets it done quickly. This year however, my power bank suddenly stopped working. I contacted the INIU support to see what could be done. The Customer Service Team, and in particular, Karlin, have been amazing in helping me. After providing evidence, Karlin was able to arrange a replacement power bank once I shipped the faulty one back. She was even able to replace my power bank with it's updated version! This entire procedure was quickly resolved and I didn't need to jump through hoops to prove myself. Overall, I would entirely recommend INIU and their products, and commend them on their amazing customer service. And again, a huge thank you to Karlin for all her help, she made things so easy for me! :)

I received a recall notice for a power bank I purchased on July 9, 2025. I have contacted INIU and Amazon about a refund but neither has responded. I noticed the power bank was slow in charging but figured it was jut the brand. The order still shows up on Amazon but when I try to send a message to customer service it rejects my attempt stating this function is not available for the product. Do not buy from this company.

J'ai commandé une batterie sur Amazon et je suis extrêmement déçu, tant par le produit que par le vendeur. Dès la réception, la batterie s'est révélée défaillante : la charge s'arrête de manière aléatoire alors que mon équipement (câbles/chargeurs) fonctionne parfaitement ailleurs. Pire, j'entends un bruit suspect à l'arrière du boîtier, ce qui indique un défaut de fabrication ou une pièce mal fixée. La fiabilité est inexistante. Le service client du vendeur tiers est lamentable. Face à ces défauts, ils répondent avec plusieurs jours de retard et proposent des solutions ridicules (comme retirer la coque du téléphone). Ils compliquent tout en exigeant des vidéos comme preuves. Le comble ? Pour le retour, ils ne fournissent pas d'étiquette prépayée. C'est donc à moi de payer les frais de port pour renvoyer leur produit défectueux. Aucune empathie, aucune prise en charge sérieuse. Je déconseille fortement.