Ingo MoneyReviews of ingomoney.com

I have used Ingo before to deposit my Fidelity check to my Venmo account. I tried today to deposit the check, and received an immediate rejection. When I tried to call several times, I was disconnected on immediately. So I went through chat, who explained to me they do not have to cash every check nor can they explain why. Which makes no sense to me when I have deposited checks from same bank for a lot more money. I would caution anyone using Ingo to look for another way to cash/deposit their check.

My dad had an Ingo account. He was diagnosed with Stage IV cancer and his health rapidly deteriorated. Since he couldn't get to his normal place to cash checks (been in the hospital a month) we tried to get him setup to do the picture check cashing in the app. Ingo then immediately closed his account citing "unspecified rules and procedures" and refused to even have a second look at it. So let me get this straight. They offer a service in their app and then shut down your account for using said services? How are these scumbags even in business. There's a special place in purgatory for scumbags like this.

Awful, paypal and venmo use ingo for mobile deposit, not only did they make me write VOID on my check, but then they declined that photo of it and it gives no option to take another photo and I can't even try and cash a new check because it keeps telling me this one is declined, paypal can't help. Garbage product/service!

Duck you ingo they were cashing my checks then all of a sudden I was denied nothing has changed except for ingo they are ducked Eat me

These people closed my account with no solid explanation whatsoever, other than vaguely saying my account was too risky to remain open, although I have only cashed a few checks through them, for a fee, that were either issued by close friends or relatives, and all of a relatively low dollar amount. The interesting thing is, all of these "risky" checks were cleared without any type of problems. I don't know what is up with these people, but they are clearly a joke, and it is a shame that Paypal or Venmo, or any other type of institute would use their service.

I attempted to upload a check to my account that I have had for 8 years, it was a paper bonus check from the same company that I get direct deposit from as well as previous paper checks but they declined it with no reason and advised to cash it (which will have fees) and then deposit the money but I was told by the check cash stores they wont cash a check that was declined by Ingo. SO HOW DO I GET MY MONEY PUT INTO MY ACCOUNT!!! Customer service was no help until I called back a few times and escalated to Risk Mgt team who will notify me in 24 hours via email. This is outrageous especially since I have done it before with no issues and its the same company for 8 years!! I will be moving my money into another bank if its not rectified.

I was so nervous to call and get access to the information I needed to follow up on a declined transaction. This was a significant amount to me and my family. I am very sick and needed the money for prescriptions. Matthew... May God Bless you for your soothing, confident, knowledge self. He walked me through the identity verification process and assured me the funds would be available within a couple of hours. I am forever grateful Matthew. Thank you Ingo Money. Respectfully, Vicky Mead-Guziak

Omar and Ebony were no help once so ever. I was under the impression that I could simply upload a check to my account but they claimed that my signature was not my signature and that the info on the back of the check was incorrect. If you could say anything about them it would be that they are ran by a bunch of un intelligent rude human beings.