Ingo MoneyReviews of ingomoney.com

WORST COMPANY ON THE FACE OF THE EARTH. I've never been so horrified by a company's customer service and product. If I could give negative stars I would because even a zero would be too kind. I've tried depositing two checks issued from the government that meet their standards (less than $5,000 and over $5), the backbround was dark, the pictures were legible, it was a legit check, and it was endorsed with my signature. Twice on two separate occasions for no reason, they denied me and I get a very rude "do not try to submit this check again" notification without help or explanation. They don't want to help or prevent people from not getting help. The first time I contacted Support, the woman refused to help and refused to listen and kept repeating herself even though I explained I had already tried that and she wasn't helping me. She wasn't phased by how upset I was either. It was like speaking to an alien, I was in tears. You can likely expect to not hear from them (be on hold for hours on the phone and no call back like their option promises you) or by email....trust me, I waited for days by both. They also asked me to write void on my first check after I submitted it through the app and it was in the review process but didn't tell me this until later by email, and because I didn't respond to them within LITERALLY 30 minutes, they canceled the check and refused to accept it. Here's a clue INGO, try giving us a better warning and a longer time to respond!! I work in tech and in Support and this is NOT just how things are or a lack of intelligence or experience on my part, this is negligence, horrible customer service, and shameful.

I attempted to deposit a check using INGO. Apparently I could not write void dark enough for their liking so they canceled the request and then they canceled my account!! I could not deposit a check that had void written across it so I had to ask my employer to reissue another check and mail it to me. Did I ever get an apology or something for the consequences of me not having money to pay bills when I expected it? Of course not! This company is the worst. I wouldn't trust them with $5.

Perhaps the worst customer service of all time. The app doesn’t work and they simply closed my account without even telling me. Steer far away from this company. Sadly they are only way for me personally to deposit a check in the bank I use. So essentially they’ve blocked me from using my own bank. I’ll be switching banks as well.

If I could give this 0 stars I would. Today, I did a mobile check load (cash a check) on my Paypal account. They use Infgo Money for this. I uploaded the check via my phone's camera, I endorsed it like they said. I took a picture and got THEIR Success message in green letters. Then the instructions to me to write VOID on the front of the check in black ink. I did that too. I then took another picture of the check with VOID written on it and got another SUCCESS message. I go into PayPal, and transaction is pending. THEN, I get a message that I go Money declined my check!!! What? After they approved it and made me write VOID on the front of it and again tell me success! They then decline the check?? It was a birthday check for me, to boot. Now I ask you, what the heck can I do now with a check that has VOID written on the front of it in big black ink block letters??? Why did they approve it in the first place? I am so mad. They won't answer their calls and when I tried to email them back with their Success/approved message to me, a message says nobody can email them that their address is blocked. Does Paypal even know what a scam they are dealing with? I am now out of $200 in Birthday money. They should be ashamed of themselves for approving me and then making me write VOID on the check and then saying success and then declining the check. Horrible company. Just horrible.

Ingo Money has declined almost every check submitted using 3rd Party Services like NETSPEND and VENMO which both advertise their service and are clients or vendors of Ingo Money. I just submitted both my US Government Stimulus Checks, for example, and both were declined and all was in order including printed name and address' on each valid US Government issued checks. The second major issue here is that they advertise freely on the web and under their service partners, specifically offering cashing of the 2021 Stimulus Government Checks. In my state activity like this is called FRAUD. Upon calling their customer service I was put on hold several times for over an hour just to be brushed-off that my checks weren't being accepted. Well stop advertising that you cash US Stimulus Checks then! Local government and regulatory institutions need to stop companies like this from ruining peoples lives offering fraudulent and troublesome services.

This is one of the very few companies that approve for all deposits of checks over the Mobile that has made my life hell when it comes to check deposits. Not only have I been shown that I am approved for online check cashing but was told this company has me flagged as a suspicious person when I have never used the company. Shame that you can't even fix this small glitch in your system that is auto kicking people out.