Info1 TurbotaxReviews of info1.turbotax.com

Just terrible

Update: April 25, 2022- They incorrectly calculated my refund! Getting $0 back. Very disappointed, I will never use this outfit again. ________________________ Not only is it ridiculous that the IRS already knows exactly what we need to owe for taxes, they make us pay to figure it out! If you all are ready to stand up against this, I recommend you contact your local congressman! Anyways, directly about this company LOL.... So, after spending almost two and a half months to figure out their complex software for my situation, with no help from them as well, and then paying $160, finally getting it all done, their website wouldn't let me fully complete and file my taxes. So, I've wasted 2 months already and now I'm on hold for 3 hours before I finally talk to a human who did absolutely nothing for me. I laighed on them after they hung up on me, went back to the site, tried it again... The very extremely rude lady that hung up on me, they said I needed two devices, that might be a problem for you as it was for me! Wish they would say that on their website lol after you pay as much money to get this dookie done right? Anyways, I digress cuz I'm so upset and angry with this crap, it's deeper than just this company. It's systemic in our nation and we all need to stand up. Time to fight! For your right! Don't let the tyranny of establishments like this have control over you. At the end of the day, I was able to do it, but I had to figure it out on my own. So unless you really know what's going on, don't waste your time with this company. They just don't care. I didn't file with them for years because h&r block was always more expensive, but they were always more helping and kind. I guess you get what you pay for these days! Best of luck to you all, don't let the war in the negativity of the world right now get you down. We all need love! God bless and let the love of Jesus Christ reign in your heart

Oh, totally "free", till you go to file. Then I would have to pay half my tax refund for the "privilege" of filing ... NEW this year! No thanks ... I can write!

I’ve been fighting to file my taxes for several weeks I was using TurboTax and my taxes kept getting rejected and rejected. TurboTax to that I owed money I did not TurboTax made us upgrade to finish our taxes because it said owed money and we did and we paid the $39 upgrade because TurboTax made us pay it and they subsequently cannot file our taxes and now they refuse to pay us the $39 upgrade that we could never even use no one ever helped us. I have filed my taxes with the IRS I do not owe any money and it wasn’t rejected. I feel like I was taken literally to the cleaners by TurboTax for their upgrades and saying that you could e-file for free when they don’t offer any help whatsoever when they make you make you upgrade. I’ve tried to receive a refund and they told me that they don’t refund on a 60 day moneyback guarantee because I didn’t buy their software and I used my mobile app. I hope other people are very much aware or I hope to let this be a warning to anyone else trying to use TurboTax don’t run really fast away from them

I have used Turbo Tax for years and I am usually satisfied. I filed a 1099 this year and was surprised to see the fees attached for this service. I could have used a totally free tax filing provider. Especially in these hard times. Next year I will use a different company.

they used to be really good, last year i didn’t get my refund until almost september. the only negative experience i’ve ever had with them. their customer service has always been a joke but the product is solid. still would recommend a dyslexic monkey do your taxes rather than get help from one of their ‘experts’ been 12 years and no audit yet though! doing something right

Completed my return, paid and printed it. After which I found Turbo Tax had mis-calculated both my Gross Income and Taxable Income. After going thru a half-dozen "Experts" some of whom agreed the Return was in fact wrong, but had no way to correct it or refund my money. One "Expert" didn't know their Csutomer Service contact info. And as it turned out - I didn't even need to file a return - but they were happy to take my money anyway. No way to contact anything like customer service. I have filed a dispute/chargeback thru my card issuer. Little hope but I'll see. Recommend all to raise a dispute with your card issuer on basis of "Goods or Services Not As Expected". Really a shame they can't improve their service model.

Worst customer service by the miss Suave (suppose that’s her real name) I just call her to very some email and she didn’t even let me talk and being rude. I call like at 2:20 and by the time I talk to her was at 2:28. I don’t know why there are people like this working on customer service…