Info1 TurbotaxReviews of info1.turbotax.com

The TurboTax phone support is terrible. The agents do not know how to use the program and try to get help from other agents that are no better. I have spent hours on the phone trying to get help with inputting CCA on form T776. Called 4 time with no knowledgeable agent to be found. For very basic returns returns it may be ok but you need to be tax accounting knowledgeable. Help center is Complete waist of time.

The service is ok. But they keep tricking you to pay for extra services you don't need. They made me pay for something I did not need. When I tried to contact them, it was literally impossible because I don't have a US phone number anymore. There are no other ways to contact them.

I have used Turbo with Live chat 4 ,4 good years. This year it was way more difficult. When I said that , to live chat - she said , "every ones saying that ! " Yeah. I downloaded my broker st. to turbo , but yet for the 1st time, in 4 years , it started asking questions from it ! ITS DOWNLOADED ! Why any querys ? Other questions were much harder for me and the live chat as well. I complained and she said ,"we can do the return for you for $400 " ! I paid $200 last year. Ah , no . They want to ratchet everyone up to a higher level of cost. I said ," I need a rest now "and hung up. The resting period is going to be permanent !

To be clear I did not actually file a return with Turbo tax but I would like to share some information. I am an expat. Turbo tax staates they are suitable for expats. As I worked my way through providing the information it seemed that they did not address some concerns unique to expats, but after researching online I completed the form. You can't ask a question on the site unless you pay for it. I proceed to pay and discover that they will NOT accept a credit card with foreign address. I bailed. Good thing too, because I discovered Expatfile, and though more costly, they were tailored to my needs,

Just as cheap to have a professional do your tax’s. Total rip off. Got all the way to the end and the system wouldn’t let my tax’s file. I have to try again in a couple days because their system isn’t working properly.

I have used TurboTax since it came out and always liked it until 3 years ago when I was unable to file my taxes. Had to print and mail. This year was even worse. I had every code and number required, but it was sent back because my PIN for my Colorado taxes was incorrect. The only time I have been in Colorado is at the Denver airport to change planes. Forget help-there is NO such thing. I finally, after 4 tries, printed and mailed it in for the 4th time. H&R Block I'm coming. Can't be any worse than TerribleTax

THIS IS A SCAM They were not to get paid until refund was issued. That's a lie. Wont do anything to assist in getting return. Complete rip off

Avoid at all costs... pretty much stole my money, and then made me waste an entire day trying to get the money back. They charged me to file my taxes, but then when I pressed the button to submit them, their system wouldn't let me file them... I spent over an hour with tech support trying to fix this, and in the end they had me submit an online refund form, which I then did... unfortunately, a couple hours later, I was told (via an automated email) that I don't qualify for a refund, since even though it is broken, my paying for it means I approve of their product, even through there was no way to know it was broken before trying it. It should be criminal to sell nothing for something, but they seem to get away with it... avoid at all costs... Turbotax stole my money