Info1 TurbotaxReviews of info1.turbotax.com

My son used my bank for his refund and pay tur o tax fees 265.00 they were take. Out whe. He filed and July 2 I got charged 265.00 and I did not Authorize turbo tax so I'm pissed. Going to fe with Bbb

When the IRS failed to issue my return on time, Turbotax sent me notice that they would be charging my account for the services I opted to have charged to my tax return. This is extremely predatory behavior and I will neither use nor recommend this service in the future.

TurboTax is the ABSOLUTE WORST !!!!!!!! Worst decision I made was to use TurboTax to file my taxes !!!!!!! They DO NOT help you at ALL and I paid almost as much as I did when I used H&R Block!!!!!!!!!!!!!! It’s been over 4 months now and I still haven’t received ANY updated info on my tax return !!!! When I tried to contact customer support they didn’t even know how to help me (FYI I tried MULTIPLE times to contact customer service) !!!!!!!!!! ABSOLUTE TRASH !!!!!!!!!!! Will NEVER EVER use TurboTax again !!!!!!!!!!!!! If there was a 0 Star that’s what I would rate them !!!!!!! Save your money, your time and Countless stress and headaches and file your taxes somewhere else !!!!!!!!!! You’ll Thank Me Later !!!!!!!!!!!!!

For 100% of the questions I posed using the additional chat service that I paid for, I was told to contact customer service. Dannae in particular is the worst 'tax specialist'. Her chat had typos that made our conversation feel callous and I felt I was nothing more than a ticket she wanted to close in a hurry. And when I brought this up up with her, she ended the chat. I'm done with these guys.

I started out with turbo tax free edition. My tax documents consisted of 5 W2s for both my wife and myself, 3 109Xs for social security and my wife’s stint substituting at the local district and a small negative number from my wife’s Mary Kay work. Long story made short, by the time I was done, I owed Intuit roughly $240 consisting of 3 cost increases one of which was not disclosed until I saw the receipt. I’ve used TurboTax for decades, but would I ever do it again? Not likely. And, the IRS should remove them from the approved “free tax” list.

after paying $170 to file federal plus two state forms, I had a simple question about weather to staple my w2 and 1099 to the tax forms. the instructions said to attach them but no staples or paperclips. but did not say how to attach them. when I called to ask the "expert" I was told she didn't know and if I wanted to talk to someone who did know I would have to upgrade for an additional $110. just to find out if I should staple the w2 to the form or not.

I call about them trying charge me for something that i don't need. they say you don't need it so i will put you on hold to check this for u. i'm then on hold for over 20 minutes, they then hang up and now won't allow me to talk to a specialist. before it was free to chat and now they have blocked me essentially. trash company, hope it fails

I did a live chat with turbo rep to fill out paperwok for tax returns with no problem. I paid my fee of 125 for this service.when it came tine to sign and file my return it woulnt allow me to do so. After talking to 2 reps on two different occassios (for a total of 3 hours) still unable to resolve problem. Then spoke to two reps on 2 different occasions to get my fee refunded. Finally informed there would be NO REFUND even though i cant file my taxes DON'T USE TURBO TAX !!!!! HAD TO GO TO ANOTHER TAX FIRM TO GET MY TAXES DONE.