Info1 TurbotaxReviews of info1.turbotax.com

As a new business owner, I will never use TurboTax again. It was easy but then because I filed an NEC and had write offs, I was locked into their premium account... WITHOUT MY CONSENT. I either have to blow off the 3 hours it took me and clear everything and start over or pay the fee that's eating up my return. Never again. How is this even legal. Will never use or recommend again.

I used this for years until last year when I had my first problem and had to call customer service for help and got two back to back ghetto girls with terrible attitudes and got no help at all. This year I had to go to a professional for help with my taxes and somehow lost last years return so I needed to login and get it but it's impossible. I have a new phone and the password wasn't saved on my computer either. I have tried over and over to use the alternate login process and no matter how many times the code gets sent to my new phone number it just says "hmm, that didn't work" and that's it, nothing works. I go to their website so I can contact them for help and they literally don't have a single option to contact them so I am locked out forever. Unprofessional garbage, after years of using this site I will never use it again and apparently won't be using my tax info from last year either.

Today I spent 2 hours on the phone with 3 very rude agents who cut me off repeatedly, wouldn’t listen to me, spoke over me while talking, laughed at my frustration and hung up on me. All of them told me that they couldn’t help because I don’t have “audit defence” but I do and I showed them on my account through screen share. None of them knew what they were doing and they were ALL very hard to understand. I’m never using TurboTax or intuit again after this! Update I called today to submit a complaint. The representative again didn’t know what she was doing and said that my complaint has been filed and that I’ll hear from them when it was complete. I asked when and she said there’s no way to tell. As soon as I was off the 38 minute call with her saying that she was just waiting for the complaint to be updated and to hear from them, just to get off the phone and receive email immediately that my case was closed. No contact with me at all before closing it!!

I used turbo tax to prepare my 2025 simple tax. I started with the free version but due to interest claimed over $1500 I was upgraded to the next payable version, then again I had to upgrade for another reason. Still simple form. I kept thinking I have gone this far let’s finish.Now I have to pay almost $200 for a simple tax prep. What a rip!

After years of loyalty to TurboTax, this will be my last year using their service — and it’s because of the same issue I’ve experienced for the past three years. Fool me once, shame on you; fool me twice, shame on me. Every single year, like clockwork, the emails and text messages start rolling in saying it’s time to file and that TurboTax is “ready.” This year, once again, I selected the option to have my 2025 tax refund directly deposited into Credit Karma — a bank owned by TurboTax’s parent company. It clearly stated that if you chose this option, you would receive an advance on your refund. My medical treatment is extremely expensive. Chemotherapy is not cheap, and the bills are piling up. I genuinely needed that advance. Here we are on February 23. I was accepted on February 1. The Internal Revenue Service typically processes returns within 21 days. Yet once again, TurboTax and Credit Karma failed to deliver. Not only did I not receive an advance, but they had me calling back and forth between them while each blamed the other. No one seemed to know what they were doing. The only thing they managed to accomplish was wasting hours of my time on the phone. To make matters worse, I usually pay $169 for their service. This year, they had the audacity to charge me $219. At this point, I want a full refund. I was misled, and when I asked to speak to a supervisor, I was told none were available. The lack of accountability, transparency, and basic customer service is staggering. I am beyond disappointed.

I purchased the online help for $60. I called repeatedly, each time being told on screen the wait times ranging from 5 min to 23 min. I never received a call back. This happened over a multi day period. The other features of TurboTax seem ok, but I would not suggest this added feature.

MOST USER HOSTILE EXPERIENCE I'VE HAD SINCE MY 24x80 TEXT-ONLY COMPUTING OF THE MS-DOS DAYS. TurboTax online is a trap. You will regret the decision to begin the online return. It will permanently lock you into that decision, disabling any hope of changing your mind and choosing the download version. Why would you want to change your mind? Because the online version just sucks in too many ways to even enumerate. If you're brave, or feeling lucky, just try it and find out for yourself.

TurboTax claims to be great however they didn't know how to fix my rejected 2024 taxes they told me they couldn't do it. now I'm in trouble with the IRS and they won't help me out they are not the great company they claim to be I have hired them before now I can't even get a good answer why they can't redo my taxes and the 2025taxes and you cannot speak with anyone with Authority to change things .they've treated me very bad and will not respond. it's hard to even reach them now so be careful. they also claim free service but they try to gouge you for money all the time. go somewhere else is my suggestion. You will be much better off..