Info1 TurbotaxReviews of info1.turbotax.com

I want my $60 back that was fraudulent. Just mail a CD with the program instead of me dealing with AI idiots and a live person who was an idiot. FRAUD!

I just had an abysmal experience with TurboTax. They told me I couldn’t change my payment method for their services, even though I called 5 days business days before it was due. The supervisor Patrick said this detail was in the contract I signed when I selected the method of payment - it wasn’t, and I walked thru the entire contract with him. After he said he also couldn’t see it, he hung up on me. Then I had to wait til the next day to call back. Their other “supervisor” who couldn’t do anything for me told me understands, but there’s nothing she can do. I’m not trying to get out of my payment, I’m trying to change the method of payment. Pretty simple. I’ve never used a service that processes a payment a full business week before it’s due. She references a bunch of emails I got, none of which stated I had a specific deadline to change my payment method. Then this supervisor, Melissa, said that there’s no link she knows of to leave a Google review. Weird, since there’s apparently hundreds of thousands of reviews on their website with over a 4.5 star rating. Also weird, since every other platform like Consumer Affairs & Trust Pilot are literally like a 1 star rating. Stay away from this company. Their customer service is horrible & their leadership team actually doesn’t know anything. Just take a few extra hours and file your taxes yourself, and save $300.

1. We had five 1099's for CD's at one bank. It only downloaded two. A search on Google revealed that this has been a problem for at least 4 years. 2. One of the 1099's had a line 2 entry which shows the amount we paid for early cancellation of a CD. That is a deductible expense against interest income. TurboTax did not pick up the line 2 amount. 3. If you have multiple brokerage accounts at Fidelity it will not download the tax form for the second account. These are just the errors I caught. How many are there?

I have used turbo tax for years but we are done. I will not used them again. Turbo tax online is horrible. The information you input doesn't save, not user friendly plus they are requiring payment AGAIN for what we paid for when we downloaded the program from Amazon. Total rip off

I've done taxes with Turbo and just aggrevation from them. Sometime during April 2023 to March 2024, my Turbo Tax account was hacked and taken over. TurboTax controls the SECURITY of the account. TurboTax told me I had to recover the account by sending copies of my photo ID and other private information. I told them no and sent an identity theft complaint to the Feds and I accused TurboTax of the theft.

Horrible customer service!!!! I filed taxes for years with turbo tax and doing 2023 taxes, kept saying previous year taxes wrong and not go through and then I found out taxes for 2022 were not filed. I never got anything from them letting me know. Now I am filling for 2023 and get any help. Just staying on hold all day and then call disconnecting. No call backs. Don’t waste your money on turbo tax the do not help you when they messed up.

Their business model is apparently setup to wring you out for every penny they can weasel out of you. They clearly don't want you to file your own taxes so they made it as confusing as possible to do it yourself, instead they want to charge you for letting them do your taxes. Don't waste your time and money on their horrible service. They have also taken to selling your tax information! Do not answer Yes to any of their attempts to get you to share your data! They are "sharing" it for cash - don't be fooled.

Every 1 star review is right! Worst company ever. Call in phone access to customer service non existent via menu and choices limited. Had to hang up and redial 5 times before I somehow got thru to cust service and they were worthless. Bought the "do my taxes for me" and entered some income info and requested a call 4 times from their "call me button" which said I would receive a call back within 5 minutes and listed a reference number....no call backs. Read the reviews here to late, but I did go back into my turbotax acct and delete all of my info. Scan company! IRS has a free etax online for people who make $79K a year or less. think I will try that before going downtown to a certified tax preparer.