Britt
Great customer service!
After purchasing the hoop, I had no issues until I suddenly received a withdrawal of $39.99 to my bank account. I did not notice upon purchase that they charge a monthly community fee after you purchase your hoop. While the community is beneficial with recipes, workouts, and a wide support system, I cannot afford the monthly payment, and wasn't expecting it. I reached out to customer service, asking for a refund and cancellation of this subscription and Rose had it taken care of in no time! Very happy with the customer service!
Response from Infinity HoopMay 28, 2026
Hi Britt, Thank you so much for sharing your experience! 💜 We completely understand how unexpected charges can be concerning, so we’re really glad Rose was able to step in quickly and help get everything resolved for you. It’s wonderful to hear you still found value in the community and that our customer service team was able to make the process smooth and stress-free. We’ll definitely pass along your kind words to Rose! 😊 Thank you again for your support and for taking the time to leave such thoughtful feedback. – The Infinity Hoop Team