Infinity Insurance Agency, Inc.Reviews of infinityauto.com

Si me gusta solo que ponen en duda cuando dicen qué te falta ciertas pruebas cuando no té mencionaron nada cuando solicitaste la póliza mandas un fax verificas y te dicen que hables después para ver si ya está reactivada tu póliza esto te pone en duda si te van a cancelar o que pasará

Mi experiencia fue el día que able con Yadira Magaña le pregunté sobre las coberturas sobre la póliza supo esplicado todo y una exelente agente y si le pudiera dar una calificación mas alta se la daria porque el trato que medio ese día fue excelente y espero tener una bonita experiencia con ustedes y gracias a Yadira Magaña por la paciencia que tuvo con mí y eso fue lo que más me motivo a comprar el seguro para mis carros

Respuestas muy rápidas, al instante. Excelente servicio.

Mejor precio que otras aseguranzas y siempre dispinibles para ayudar

WOW! I am so glad this is not my insurance company! I have never dealt with a company that is so difficult! Difficult first off to even reach. So if you don't have a life then they are perfect! I have had to call them multiple times over a week and every time I sat on hold over an hour! Sometimes you sit on hold so long the system disconnects you and then you are back to square one! Terrible that they can't assign someone to your claim and give you an extension for that person. My car has been in the shop for over a week because one of their policy holders hit me. Now they are telling me the rental car is no longer covered. They only covered it for 3 days! So now I am left paying out of pocket for someone else's mistake. NEVER- NEVER would I ever purchase insurance from this company! I would advise everyone else to stay away as well.

My vehicle was hit while it was parked in front of my house; since I was sleeping in my home at the time, the incident was clearly deemed not-at-fault. I notified the other driver's insurance company, Infinity, that the car can be moved around, but that I did not believe it was okay to take it on public roads. I repeated this sentiment perhaps 2 or 3 more times, but they insisted I drive it to a repair shop that was 4 minutes away. -And the recommended shop was closed, and I couldn't leave my car there... So I take my car home and bring it back the next day, only to find out that the estimator at the shop said the car was definitely not safe to drive. Good think I didn't get wrecked while transporting it. The fun doesn't end there. By the time I was able to get the estimate sent to Infinity by the end of that day, Infinity closed up for a 3 day weekend. I called on Tuesday to arrange for a rental that they should have taken care of immediately, and they told me to wait 2 hours for a call from a nearby Enterprise. -Except I waited 3 hours to find out that they did NOT make a reservation with my local Enterprise. They made a reservation with Enterprise's HQ, so I had to wait 24 hours for a rental appointment... By this point, I had been without a car for over a week because I was fooled into waiting for a phone call that was never coming. The next day I get a rental; finally, good news... Except two days later, I get a phone call saying my free rental through Infinity was canceled YESTERDAY, and now I was suddenly paying out of pocket for a rental car that is now overdue. They canceled it because they told me to make the accident claim through my own insurance company (they got limited by a $10 thousand payout with the other driver's insurance). They believed the repairs would cost much more than that. -Except I call to get this issue taken care of through my own company, and in one day, the shop estimator, my own appraiser, and myself all agreed that the vehicle is CLEARLY a total loss. So to Infinity, after one of your drivers deleted my car, you took the responsibility of my car into your hands: thank you for having me drive an unsafe vehicle that could have gotten me ticketed or injured; thank you for delaying my rental car for over a week; thank you for instantly canceling my rental which put a late return penalty after I had the rental for less than 48 hours; thank you for making me pay for the rental even though I had 0% fault; thank you for not even knowing if my car was repairable or not through all this; and thank you for not being legally (or at least morally) obligated to reimburse the hundreds of dollars and extra hours I had to spend out of pocket to keep up with my life. I would say that at least your employees did not treat me poorly, but I could tell that every time I called, they sounded absolutely miserable. Is it because everyone who calls you hates your service and yells at you all day? Is it because you never return calls or e-mails? I'm not even sure if your appraiser ever contacted me through all this, despite me calling them. And don't come on here and tell me that you are willing to review the claim- you guys have done nothing but try my patience, waste my time and money, and brought hardship on my family: You simply cannot be trusted with ANYTHING. I never want to speak to your company ever again, and Godspeed to the poor soul that hit my car that has YOU as their insurance.

Good attention.

Gracias por darme la oportunidad de volver a estar con ustedes.