Indigopetco™️Help us Save the Animals! Founded to help insure that homeless and abandoned pets receive the love, shelter, and veterinary care they desperately need.
Indigopetco™️ (indigopetco.com) has 74 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing74 approved reviews, newest moderated first
Peter
They send unsolicited emails and messages. I have never ordered anything from, or even heard about this company before they started spamming me.
Response from Indigopetco™️Jan 11, 2025
Hi Peter, If you ever receive an email you’re not interested in, you can easily unsubscribe by clicking the button at the bottom of the message. Let me know if you need any help with this! -Erika :)
Andrew S.
I ordered two items from this company and only one of them arrived. I reached out to them multiple times to ask for an update or if they could send me a replacement item. They never even responded to me. I also decided that I wanted to return the item that I did receive, so I reached out about that... of course, no response for that either. So now I'm out $75 for two items that I either don't want or never received. Do not purchase from this company - if we don't buy their stuff, they will soon be out of business and everyone will be better off.
Response from Indigopetco™️Jan 11, 2025
We’re very sorry to hear about your experience and completely understand your frustration. We strive to provide quality products and reliable service, and it’s disappointing to hear that we fell short in your case. Your feedback is important to us, and we apologize for the lack of communication regarding your missing item and return request. We’d like the opportunity to make this right. Please feel free to reach out to us directly at [email protected], and we will do our best to assist you promptly. Thank you for bringing this to our attention—we’re committed to improving our service and ensuring better experiences for our customers.
Sayeeda T.
I bought a hair remover for the washing machine, it didn’t remove one single dog hair and there were literally thousands. My comments/questions were removed from instagram and they basically ignored me. I can’t see anything on instagram that’s not praise for the product which is highly suspicious as no one has a product with 100% satisfaction. Very wary, I’ll probably get blocked.
Response from Indigopetco™️Jan 11, 2025
Thank you for sharing your experience, and we’re truly sorry to hear that the hair remover didn’t meet your expectations. We strive to provide products that simplify pet care, and it’s disappointing to learn this wasn’t the case for you. We apologize if your comments were removed or felt ignored on our social media channels. We value all feedback, positive and negative, as it helps us improve both our products and customer service. Please reach out to us directly at [email protected] so we can make this right and offer a resolution. Your trust matters to us, and we’re committed to ensuring every customer has a positive experience with IndigoPetCo. Thank you for giving us the opportunity to address your concerns. Warm regards, The IndigoPetCo Team
Tal D.
100% scam, sent me the wrong item and it was broken as well! Tried to contact them multiple times, never got an answer, not even once.
Response from Indigopetco™️Jan 11, 2025
We’re very sorry to hear about your negative experience. This is absolutely not the level of service we strive to provide. Receiving the wrong item and a broken product is unacceptable, and we apologize for the frustration this has caused you. We take customer feedback seriously and are committed to making things right. Please reach out to us directly at [email protected] with your order details so we can promptly address this issue and ensure you receive the correct product in perfect condition. Thank you for giving us the opportunity to make this right. Sincerely, The IndigoPetCo Team
customer
Run don’t order anything from this company. Haven’t gotten my order. They haven’t even created a label as far as I can see it’s been now well over a month. They don’t answer any emails. Tried to cancel order, can’t do it. Once again RUN from this company. There are legitimate places to buy from, they aren’t one.
Response from Indigopetco™️Jan 11, 2025
We are sincerely sorry to hear about your negative experience. It’s extremely disappointing to know your order has been delayed and that your attempts to reach us have gone unanswered. This is not the experience we want any of our customers to have. We would like to make things right as quickly as possible. Please reach out to us directly at [email protected] with your order details so we can investigate the delay, assist with your cancellation request, and provide a resolution. Your feedback is important to us, and we are committed to improving our service and ensuring customer satisfaction moving forward. Thank you for your patience, The IndigoPetCo Team
Mike D.
I ordered from indegopetco on 31 July and paid for shipping to Australia. It’s now 25 August, nothing has arrived and after 3 follow up emails I’ve had no response. No phone number to call and no service. Do not order from these people!
Response from Indigopetco™️Jan 11, 2025
We sincerely apologize for the delay and the lack of communication you've experienced. Waiting this long for your order, especially without receiving a response, is unacceptable and not how we want our customers to feel. We are committed to resolving this issue promptly. Please reach out to us directly at [email protected] with your order details so we can investigate the delay, provide an update, and ensure you receive the service you deserve. Your feedback is important, and we are working hard to improve our response times and service. Thank you for giving us the opportunity to make this right. Sincerely, The IndigoPetCo Team
Michael K.
It really looks like a SCAM, don't be fooled by fake reviews. My order never arrived, the company does not communicate, will start the chargeback process with my VISA provider.
Response from Indigopetco™️Jan 11, 2025
We are very sorry to hear about your experience and completely understand your frustration. Not receiving your order and being unable to reach us is unacceptable, and we deeply apologize for the inconvenience caused. We take feedback like yours seriously and want to make this right. Please reach out to us directly at [email protected] with your order details so we can investigate this matter and provide a resolution as soon as possible. Your trust matters, and we are committed to improving our service and ensuring all customers have a positive experience. Thank you for bringing this to our attention. Sincerely, The IndigoPetCo Team
Brad D.
Charged for order that was never delivered. Indigopetco will not respond to any inquiries about the order nor provides a refund. UPDATE: Item was received three months after ordering, and it looks great. Would have appreciated a response on previous inquiries but happy with product.
Response from Indigopetco™️Jan 11, 2025
Thank you for updating your review and sharing your experience. We sincerely apologize for the significant delay and lack of communication during your order process. This is not the level of service we strive to provide, and we are working to improve our response times and customer support. We’re glad to hear the item eventually arrived and that you’re happy with the product. Your feedback is invaluable in helping us do better, and we appreciate your patience. If you need any further assistance, please don’t hesitate to reach out directly to [email protected] Thank you for giving us the opportunity to improve. Sincerely, The IndigoPetCo Team
