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Indigopetco™️ (indigopetco.com) has 74 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
Also known as
indigopetco.com
Website
indigopetco.com
Category
Pet Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 88% of reviews.
Latest
Most recent review: April 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
This company if you can call it that. Bad business practices. Doesn't reply to emails. Need to stop saying contact us, you clearly are not responsive.
Response from Indigopetco™️Aug 14, 2026
Hi Donna! So sorry if we missed a message! Please send me your order information and I will make it right immediately!
RE
Ren
Order never arrived
Order never arrived. It’s been over a month. I have tried to contact multiple times with no response. I wish I read other reviews before purchasing
Response from Indigopetco™️Aug 14, 2026
Hi Ren! I just requested information. Please let me know if your order number and I will make it right immediately! I’m so truly sorry this is my small business and all my customers truly mean the world to me!
MT
Michelle T.
I ordered some items.
I ordered some items.. did not arrive
No correspondence have not replied to any messages or emails
Response from Indigopetco™️Aug 14, 2026
Hi Michelle! I just requested information on your order! I’m so sorry to hear that! This is my small business and all my customers mean the absolute world to me! I will absolutely make it right! Please reply to the info request or send me an email at [email protected]
HP
Hoang P.
Omylem jsem na tomto webu provedl…
Omylem jsem na tomto webu provedl objednávku. Hned jsem psal e-mail s žádostí o zrušení, ale obchod vůbec nekomunikuje. Poslali pouze falešné sledovací číslo DHL („label created“, zásilka nikdy odeslána nebyla). Musel jsem řešit přes banku chargeback. Nedoporučuji nikomu.
MR
michael R.
Got my order in 2 days
Got my order in 2 days! Amazing quality and experience.
JP
Jessa P.
SCAM ALERT ⚠️ would rate 0
I would of rated ZERO this website is a SCAM I ordered stuff back in 2015 it's now 10 years later an I neither have my products nor the refund I do however have emails of them promising me a refund and promising my item would be sent 10 YEARS LATER AND NOTHING SCAM SCUMMY (c u next tursdays) AMERICAS pieces of global shit WHERE IS MY MONEY !?! Happily will upload screen shots of the emails of them telling me flat out LIE THEN they've contacted trust piolet asking to have THIS post REMOVED so Erika Lee can continue to scam all of you for her own selfish lying purposes. SEND ME MY $180 REFUND LIARS and gets all her friends and family to leave her 5 star reviews to be able to continue to scam you all. where my money Erika?! **Edit** the company have tried to remove my review, funny that!! Man i wish I could upload screenshots of the email with them telling i would have my refund in 48 hrs and 4 years later still have ZERO REFUND OR PRODUCT***
*** update to their response below*** STILL HAVE NOT RECIEVED REFUND OR PROOF OF REFUND OR PRODUCT, using covid as an excuse but everything i ordered everywhere else cause you couldnt get anywhere at the time made it to me fine?!, hilarious they try remove my review and then when they cannot and I edit and update they INSTANTLY reply. hilarious !! SCAM SCAM SCAM !!!! SEND ME PROOF OF REFUND, where is it ??? Oh wait more lies!!! I've heard the refund bullshit story before 4 DAM years ago !!!, so you want to HOPE that money is my account this week an maybe ill stop slamming you every single platform I can SLAM YOU on so people DO NOT DO BUSINESS WITH A LYING SCAM ARTIST LIKE ERIKA OR INDIGO PET !!!!! ***** also note it is obvious you HAVE NOT REFUNDED ME based on the fact you even said for me to than contact you ? Are you brain dead ? Honestly ?
Response from Indigopetco™️Aug 14, 2026
Hi! We are so sorry for the frustration this has caused you. Your order was shipped upon placing it and I have gone ahead provided you with a full refund. Unfortunately, shipping to Australia was very unreliable at the time, your order was from 2021 (during Covid unfortunately) and the package never arrived due to carrier issues beyond our control.
We understand how upsetting this has been. If you still have any order details, please email us at [email protected] and we’ll be happy to look into it further.
Sincerely,
The IndigoPetCo Team
MF
M F.
Misleading Marketing, Broken Website, and False Accusations
I tried to make a purchase for a long time, but nothing worked. I was genuinely eager to buy until they blocked me. The site is full of fake reviews and questionable videos—some even featuring feet, seemingly designed to attract foot fetishists. Every single day, they advertise an “85% discount” as if it’s the last day to use it, which clearly isn’t true. The website itself is a nightmare—pages fail to load, checkout constantly errors out, and items show as “sold out” after being selected.
To make things worse, their customer service is useless. Rather than assisting, they chose to block my account entirely. Apparently, helping a customer place an order is too much trouble for them.
Then came the most absurd part: they claimed I was blocked for making “sexual comments.” This is a completely false and defamatory accusation. I never made any such remarks and asked them to provide evidence—which, of course, they couldn’t, because it doesn’t exist. Meanwhile, explicit and foot-related comments from others remain visible and unmoderated. It’s ironic and disturbing that such content is tolerated while honest customer complaints are silenced. At this point, the issue seems to lie more with them than with me.
SR
Sienna R.
I saw their videos on TikTok and…
I saw their videos on TikTok and thought it was too good to be true. Nope. This broom is AMAZING. My carpets look brand new. Highly recommend.
Response from Indigopetco™️Jun 20, 2025
We LOVE hearing this! TikTok can make things look too good sometimes! but this one’s the real deal. So glad it blew you away and made your carpets look brand new. Thanks for the recommendation! 🧹🐾💙