Ata K.
Order never arrived, no refund given, they ignore your emails and block you on social media
Saw something that looked really nice bought it for my mother as a birthday present, not only did it never arrive, they never responded to any e-mail except on my 5th e-mail - which they didn't offer any help or offer a refund they just told me it's on the way and it's been literal years. Tried reaching them over social media, what do they do? They block you. Yes, instead of offering to help they straight up block you. All the positive comments are allowed to stay and all the negative ones are removed with customers blocked. They are scum with no regard for their customers, if your order gets stuck somewhere, good luck ever getting what you bought or any sort of refund. Good luck blocking people on TrustPilot, Indigopetco.
Response from Indigopetco™️Jan 11, 2025
We are deeply sorry to hear about your experience and sincerely apologize for the frustration you've faced. It is completely unacceptable to feel ignored and unsupported after placing an order, especially when it was intended as a meaningful gift. We strive to provide quality service and are committed to addressing situations like this. Please reach out to us directly at [email protected] with your order details so we can investigate this matter thoroughly and work towards a resolution. Your feedback is important and helps us improve. We truly value our customers and are committed to earning back your trust. Sincerely, The IndigoPetCo Team