Indigopetco™️Help us Save the Animals! Founded to help insure that homeless and abandoned pets receive the love, shelter, and veterinary care they desperately need.
Indigopetco™️ (indigopetco.com) has 74 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Oliver H.
I recently purchased the led glow collar for my dog. While the concept is great, and the collar is bright and visible in the dark, I found a few issues. The material feels a bit less durable than i expected, and the battery life doesn't last as long as advertised. Its a decent product for short term use, but i was hoping for something more reliable for everyday wear. Still, it's helpful for evening walks if you're okay with recharging it frequently.
Felicia T.
I submitted my order Dec 28th 2024. Received notice that a shipping label was created. Then it sat there, I emailed them asking about where it was. No reply. I understand it may take some time but no response from their customer service email or delay notice is absurd. Filed a dispute on my credit card because I didn't believe it was going to arrive. Then Jan 10th 2025 it magically updates that it's on the move. It's Jan 14th and arrived. Now holding the products, I don't think the quality is very good; the website seems to be perpetually on sale. In the time it took to arrive, I already bought something else. I'm emailing again because that was a ridiculous amount of time to wait and with no update, I have no need for the product anymore. Update: Indigopetco has replied to reach out to their support and no surprise there was no response. I'm noticing they ignore you if you have any issues. Don't deal with such a scammy business and low quality products that only just opened a Trustpilot account this year. Filing a BBB complaint. Update 2: Erika Lee reached out and started to process my refund. They sent me an address to return the items. Items were sent 18 Jan and refund has been processed/posted on my end.
Response from Indigopetco™️Jan 15, 2025
Update: Hi Felicia, I replied to your email with return information please let me know if I can further assist you! We’re truly sorry for the experience you’ve had with your order. The recent wildfires in California have caused unexpected shipping delays! Your feedback is important, and we’re committed to improving both our service and how we communicate during situations like this. Please reach out to our support team again — we’d love the chance to make this right for you. Thank you for your patience and for giving us the opportunity to improve.
Brad D.
Charged for order that was never delivered. Indigopetco will not respond to any inquiries about the order nor provides a refund. UPDATE: Item was received three months after ordering, and it looks great. Would have appreciated a response on previous inquiries but happy with product.
Response from Indigopetco™️Jan 11, 2025
Thank you for updating your review and sharing your experience. We sincerely apologize for the significant delay and lack of communication during your order process. This is not the level of service we strive to provide, and we are working to improve our response times and customer support. We’re glad to hear the item eventually arrived and that you’re happy with the product. Your feedback is invaluable in helping us do better, and we appreciate your patience. If you need any further assistance, please don’t hesitate to reach out directly to [email protected] Thank you for giving us the opportunity to improve. Sincerely, The IndigoPetCo Team
Mikia G.
Update on 1/11/25 - I'm changing my review to 3 stars because after about 2 years (2023 I think), and one final email complaint, i was refunded my money. I do appreciate that. Wish I could rate 0. Almost 2 months and still haven't received my custom fleeces. They don't respond to any emails, messages or comments and I'm pretty sure they have deleted comments. Save your money.
Response from Indigopetco™️Jan 11, 2025
We’re very sorry to hear about your experience and completely understand your frustration. We strive to provide quality products and timely service, and it’s disappointing to hear we’ve fallen short in your case. We apologize for the delay with your custom fleece order and the lack of communication. We’d like the opportunity to make this right. Please reach out to us directly at [email protected], and we will do our best to assist you promptly. Your feedback is valuable, and we’re committed to improving our service to better serve our customers. Thank you for bringing this to our attention.
Percy H.
Cheap toys. Mediocre delivery. But my dog seems pretty damn happy so I guess money well spent. Just wish they were little more organzied thats all. No need for any less than 3 stars though.
Response from Indigopetco™️Jan 11, 2025
Thank you for your honest feedback! We're glad to hear your dog is enjoying the toys—that's what matters most! We apologize if our delivery process felt disorganized and appreciate you bringing it to our attention. Your feedback helps us improve, and we're committed to providing a better experience moving forward. If you have any other concerns or suggestions, please feel free to reach out to us at [email protected]. Thank you again for your support! Sincerely, The IndigoPetCo Team
