Indigopetco™️Reviews of indigopetco.com

This company if you can call it that. Bad business practices. Doesn't reply to emails. Need to stop saying contact us, you clearly are not responsive.

Order never arrived. It’s been over a month. I have tried to contact multiple times with no response. I wish I read other reviews before purchasing

I ordered some items.. did not arrive No correspondence have not replied to any messages or emails

Omylem jsem na tomto webu provedl objednávku. Hned jsem psal e-mail s žádostí o zrušení, ale obchod vůbec nekomunikuje. Poslali pouze falešné sledovací číslo DHL („label created“, zásilka nikdy odeslána nebyla). Musel jsem řešit přes banku chargeback. Nedoporučuji nikomu.

I would of rated ZERO this website is a SCAM I ordered stuff back in 2015 it's now 10 years later an I neither have my products nor the refund I do however have emails of them promising me a refund and promising my item would be sent 10 YEARS LATER AND NOTHING SCAM SCUMMY (c u next tursdays) AMERICAS pieces of global shit WHERE IS MY MONEY !?! Happily will upload screen shots of the emails of them telling me flat out LIE THEN they've contacted trust piolet asking to have THIS post REMOVED so Erika Lee can continue to scam all of you for her own selfish lying purposes. SEND ME MY $180 REFUND LIARS and gets all her friends and family to leave her 5 star reviews to be able to continue to scam you all. where my money Erika?! **Edit** the company have tried to remove my review, funny that!! Man i wish I could upload screenshots of the email with them telling i would have my refund in 48 hrs and 4 years later still have ZERO REFUND OR PRODUCT*** *** update to their response below*** STILL HAVE NOT RECIEVED REFUND OR PROOF OF REFUND OR PRODUCT, using covid as an excuse but everything i ordered everywhere else cause you couldnt get anywhere at the time made it to me fine?!, hilarious they try remove my review and then when they cannot and I edit and update they INSTANTLY reply. hilarious !! SCAM SCAM SCAM !!!! SEND ME PROOF OF REFUND, where is it ??? Oh wait more lies!!! I've heard the refund bullshit story before 4 DAM years ago !!!, so you want to HOPE that money is my account this week an maybe ill stop slamming you every single platform I can SLAM YOU on so people DO NOT DO BUSINESS WITH A LYING SCAM ARTIST LIKE ERIKA OR INDIGO PET !!!!! ***** also note it is obvious you HAVE NOT REFUNDED ME based on the fact you even said for me to than contact you ? Are you brain dead ? Honestly ?

I tried to make a purchase for a long time, but nothing worked. I was genuinely eager to buy until they blocked me. The site is full of fake reviews and questionable videos—some even featuring feet, seemingly designed to attract foot fetishists. Every single day, they advertise an “85% discount” as if it’s the last day to use it, which clearly isn’t true. The website itself is a nightmare—pages fail to load, checkout constantly errors out, and items show as “sold out” after being selected. To make things worse, their customer service is useless. Rather than assisting, they chose to block my account entirely. Apparently, helping a customer place an order is too much trouble for them. Then came the most absurd part: they claimed I was blocked for making “sexual comments.” This is a completely false and defamatory accusation. I never made any such remarks and asked them to provide evidence—which, of course, they couldn’t, because it doesn’t exist. Meanwhile, explicit and foot-related comments from others remain visible and unmoderated. It’s ironic and disturbing that such content is tolerated while honest customer complaints are silenced. At this point, the issue seems to lie more with them than with me.

Recently, I encountered significant issues with Indigo Pet Co after responding to an Instagram advertisement. Regrettably, I did not conduct sufficient research prior to making a purchase, which led to an unsatisfactory experience. The company has been unresponsive to multiple email inquiries, and notably, they do not provide a customer service phone number. Attempts to engage with them via their Instagram page resulted in my comments being deleted. I never received the product I ordered; instead, I received an email containing what appeared to be a fraudulent DHL e-commerce tracking number. The website's information regarding shipping methods is inconsistent, with references to UPS on one page and USPS on another, further complicating the situation. Positive reviews of the company seem suspicious, and reputable platforms such as the Better Business Bureau (BBB) and Sitejabber are replete with negative feedback. It is concerning that, despite numerous reports over the years, Indigo Pet Co continues to operate. They should be ashamed of themselves.

This product does not work in my front loading washer. ALWAYS ALWAYS CHECK RATINGS BEFORE YOU BUY. I broke my own rule. Am out money and still have cat hair !!!