Elyse J.
What a HORRIBLE 2 days with this card
What a HORRIBLE 2 days with this card! I could overlook the high interest and the monthly fee as I rebuild my credit but what I just dealt with caused me to close my account after only 48 hours. Traveling to Florida, I used my card twice in my home state and twice for gas on our drive down with no issues. Upon arriving to our resort, I tried to pay for lunch with my card and it was declined. I used my debit card and didn't think much of it. A bit later, I attempted to add my Indigo card to my GrubHub account to order dinner for myself and my daughter and it wouldn't add. I called Indigo and was sent to a "fraud specialist" who asked me 5 questions to verify my identity. Two of the questions were about addresses of people I've never heard of but had my same maiden name (which is a VERY common last name). She informed me I failed the questionnaire, and my card would remain locked even though I hadn't reported any fraud myself. I asked to speak to her supervisor and was transferred to a very nice young man who was understanding but who really couldn't help me. His only solution was to send a picture of either my DL or SS card into their department via email and wait 48-72 hours to be verified. I asked if my interest would be paused during this time and my monthly fee would be prorated, he apologized but said he was unable to do that. He really was nice but Indigo polices prevented him from helping me. I explained I could give any info needed, including all transactions on the card since it was activated. It was no use. He explained this could happen again at any time. I explained due to the fact this card is unreliable with a high interest rate and monthly fee it made no sense to keep it. I couldn't count on being able to use it even with plenty of open credit and no balance due. Their policies are ridiculous and I feel target people left with little to no other options on cards, charging outrageous fees and interest while not allowing you to use the card at their whim for no reason.



