Danielle E.
Horrible company
Horrible company! Card was stolen and I requested a new card; meanwhile, didn't have access to my online account because they had my SSN wrong in their system. They requested 2 forms of ID to grant me access and a new card. I provided it 5 times via fax and US mail to which they kept telling me it was illegible. Filed a complaint with the BBB which went on for months because they kept refusing my IDs; even sent them electronically through the BBB messaging system and they still didn't accept it. Finally had to hire an attorney, and at this point, instructed that my account be closed which they continued to take their time doing. Horrible service, Horrible communication, Horrible company!