Louise
Do not order from this company if…
Do not order from this company if parcel not delivered they do not want to know they fob you off to contact courier but they are the seller and contract is with them .very bad customer service do not use them
Response from Incendio Magic Wand (incendiomagicwand.com)Nov 25, 2025
Dear customer, unfortunately, we were unable to identify you or your order based on the name provided on Trustpilot, and you haven’t shared any order details despite our request. Because of this, we can only assume that you may have either placed an order for a similar product from a different store or haven’t placed an order at all. If you are indeed our customer, we’d still be more than happy to look into this and assist you. Please reach out to our support team at [email protected] so we can help resolve the issue.