ImprintReviews of imprint.co

I don't need to add much to the reviews already here. Have all the same issues: no new card, AI can't help, need last four numbers to get replacement of card I don't have, can'tget an actual human on the phone. This has to be the worst card supplier change I've ever seen, it's support is completely useless. I can't imagine what Shell was thinking.

I would like to give no stars as this transfer from Shell to Imprint has been a total F*up. I was notified that my card would arrive by May 11. Never received it. Trying to call their customer service is a nightmare, as you are handled by an AI bot that keeps looping you back to the beginning. Kept asking me for the last four digits of my physical card which I never recieved! Uh, what nerd designed this program? I am seriously thinking of cancelling the card altogether. I bet I'm not the only one judging by other reviews here. HORRIBLE, ATROCIOUS, NIGHTMARE - not one positive review. I finally talked with a human after holding for 1 hr and 20 minutes. Was told in a very snarky manner that my card would be delivered within 10 days, when I pointed out that this was the 18th, the snark got worse "10 WORKING DAYS! Okay why wouldn't you have said tht in the first place, and why does the website say it would be delivered on the 11th, if it was not shipped until the 5th? Someone is not telling the truth. BuBye Imprint - I don't need you. My balance is paid off. I'm gone.

Transition from Shell CTI card to imprint is so bad somebody needs to lose their job. They debited my statement balance of $630.49 & debited me twice. Can't talk to a person, was on hold for over an hour twice.

The transfer or my Shell account has been a very bad experience. One card came after the switch over date of the 18th, other card has not come. My wife pays all our bills and said we will have around a $500 payment that must now be made to Imprint, yet it seems impossible to set up the account online. We already have a card with HEB grocery store (TX chain) that is with Imprint and every time we try to set up the new account now that we have a card it says we already have an account under that phone number. Never had an issue like that, I have 5 credit cards with Chase and can access each one through their website with one phone number on accounts. My wife finally got someone on the phone in India who was no help at all. We want to pay off what we owe and close the account but can't figure out how to yet.

Never received a replacement card. AI bots are relentless and totally worthless. No real person answers the phone numbers advertised or reported. No helpful links on Imprint or Shell web sites. The new (physical) Mastercard (that has never been received) was never solicited nor needed/wanted. Can't even find a way, now, to cancel the account. Imprint acts like a major fraudulent player in this clusterf&^k.

ABSOLUTELY ATROCIOUS! Never received my Shell card from the transfer. Online chat (AI, not human) cannot send a Shell card because I can't provide the last 4 digits of the physical card (you know, the one I never received). Instructed by the bot to call customer service. It takes 10 minutes of dealing with an automated agent (10 minutes of repeating, "speak to a representative") before being put on hold for over an hour. Would a human have picked up? I don't know because I had to get to a work meeting. By the way, this process repeated itself 4 times over 2 days.

Holy Shit this is the worst transfer of service!!! SHell what were you THINKING!!! I have been trying to activate my new card and it will not activate. I have called numerous times and you have to go through the freaking AI which was not help! On hold for over an HOUR and then an automated message came on and said to call back later! WHAT THE HELL!!!

Terrible service. Can't speak to a human. Never recieved my new shell card. Can't replace it cause it wasn't ever activated, and IDK the card number. Been on hold for almost and hour. I'll be closing this account. If that is even p[ossible