ImprintReviews of imprint.co

Shell Imprint sent one card only, with my deceased wife's name on it. I can only talk to the telephone robot, which told me it will not refer me to a person in Customer Service. I have been unable to resolve any issue with Shell Imprint. It's garbage.

On May 16th, I went on my Shell Account on line to pay my monthly bill of $120.15 and received a confirmation number of the payment transaction. On May 17, 2026, I received an e-mail notifying me that Shell Gas Card (utilizing Citibank) was being moved to a Shell Mastercard which would offer customers a broader purchasing experience while being able to receive discounts on certain purchases. The information in the e-mail stated if you had a Shell Card you would automatically receive the Shell Mastercard. On Tuesday, May 19th I called the Shell Customer Service line on my Shell Card and was on hold for over 2 hours. I decised to hang up and planned to call the next day. On Wednesday, May 20th, I called the Shell Customer Service again and waited on hold for an hour and 30 minutes. I explained my concern that I had not received the Shell Mastercard; however, I did make payment on my balance of $120.15. The representative shared that he could not help me and could not access my account. He shared he could transfer me to someone in the correct department. I was transferred and remained on hold for and hour and 15 minutes before I was connected with another representative who claimed she worked for the billing department. She shared that if I did not have payment in by May 17th the payment would not be processed and to cancel the transaction through my bank. She shared she did not work for the Shell Mastercard company and could not help me to acquire a Shell Mastercard.; however, she had a phone number to Imprint.co number. I wrote down the number verifying the number with the representative. I called that number and was on hold for 45 minutes and when the phone was answered I was informed that the number was a Printing Company and had noting to do with Shell or Mastercard. I then went on line and called the contact number identified on Shell Performance Elite World Mastercard. I remained on hold for over another hour and 45 minutes after listening to an AI voice asking which department I wanted with a laundry list to choose from; once selected I just listened to music playing. There was no indicator as to the time for being on hold. I decided to hang up after being on hold for another hour and a half. I will call my bank tomorrow to cancel my transaction payment of $120.15 through Shell Card Citibank. My plan is to not request a Shell Performance Elite World Mastercard because of the terrible transition of the Shell Gas Card to the Shell Mastercard. Expecting customers to wait on hold for endless hours and a web site which is useless is not where I want to spend my money. It is like a slap in the face over and over again. Do these Corporate Organizations think we are ignorant and a masochist. I would give a Zero star rating if I had that option. There should be a class action lawsuit for all Shell Card holders against Imprint.

2 hours and 53 minutes of wait time over 3 days to get to a person. Double billed in the amount of $97.25, Citi blames Imprint and Imprint blames City. If this is the type of service, I get from Imprint I can find a new company to deal with.

We (my wife and I) received emails about the new Shell Elite credit card transitioning from Citibank to Imprint, with links in the email for us to transition our account. Why!!!! With all of the email scams out there, I WILL NOT click on a link in an email. I took these emails as a scam and reported them. When I checked my Shell Account on line it said we could use our Shell gas cards until the expiration date on the cards, which is until 2028. Why didn't Shell simply send out new gas cards to all of it's customers? Because of all the complicated transition tech and app mess, my wife and I simply decided not to use our Shell cards anymore. Exxon/Mobile and other gas companies simply send out a new card. Simple and easy! Whoever made these decisions for Shell on the transition of the gas credit cards should be fired! Goodbye Shell!!

Unable to reach customer service! I paid my Shell credit card through Citi, and now it shows that I owe with Imprint! I was waiting for an agent over an hour. Will cancel this ridiculous card!

Made a $100.00 payment on my Shell card but Imprint charged my balance of $547.0o I have been trying to reach them at the moment it happened and have been on hold for a total of 1.45 hours. this company is a scam

Company is fully Ai ran with no way to speak to a person. Their system won't call my landlines despite me selecting it, so verification never came through. Ai told me its the only way to verify the account and won't let me speak to anyone AND it says to use the find my account part to skip verification but I enter name social and birthdate it immediately goes to a page asking me to get a code on my phone . Can't add a cell or anything to it because you have to first verify which it won't do . Walking in absolute circles and losing my damn mind . Horrible company

The company does not recognize any relevant data in order to activate our new credit card. We received a credit card in the mail with no explanation, and then when we figured it out, there was no way to set up or access the account. IF you have the patience, stay on hold for hours only to get cut off. Terrible! We will no longer be a Shell Gas Company patron.