ImprintReviews of imprint.co

I am a loyal Shell Credit Cardholder of 40 years. Shell recently transitioned all Shell gas credit card users from Citibank to the new Shell Performance Elite World Mastercard issued by Imprint, and the execution has been a failure. Imprint failed to deliver my new physical credit card, which was supposed to be received by May 18, 2026. Furthermore, both the online account portal and their AI assistants are completely unable to provide a shipping date or a tracking number for my card. Instead, the AI assistants repeatedly ask that I activate a card I never received, creating an impossible loop. I have spent two consecutive days on hold for over an hour each day, and it is impossible to reach a human agent. As a customer of four decades, this transition has caused a major interruption, and I have no card I can use at my Shell gas station. I filed a complaint with the CFPB who forwarded the complaint to the FDIC Consumer Response Unit. Funny how for months they were sending us letters and emails about the transition and now that this mess has occurred- not one word from Shell or Imprint. June 3, 2026: This article "Middle Tennessee Shell customers report double charges, service issues after credit card transition" states "Shell is asking customers to have patience during the transition. The company said cardholders needing help should email SSC @ shell.com (no spaces)

I had no problems with my HEB card, but switching my Shell Card to Imprint has been anything but smooth. Online access is easy. But, I keep getting emails that I have a payment due, but I paid last month's balance, and the online account shows that. It also shows that my payment due is $0. When you call their "support" number you get an AI. That AI cannot access the Shell account, but keeps offering to do so. When you ask for a person, it gladly switches you to another line. I've been on hold this time for 45 minutes. I'm going to walk away and see just how long I can possibly be on hold. The AI is poorly trained. The actual customer support is non-existent. If this continues I'll close both of my Imprint card accounts. I have over 6 other cards I can use instead. Update: After over an hour on hold someone finally answered. Then it took them almost another hour to verify that I didn't have a payment due. They had no reasonable answer to why I was getting emails that a payment was due 13 days after I paid the balance. You won't easily find it online, but their support email address is simply support at imprint.co

How do we go about filing a class action lawsuit against Imprint?

Received my new Shell/imprint card. Can’t activate because it doesn’t recognize any of mine or my husbands information. Can’t speak to a person because long wait times, been on hold over an hour now, and I just don’t have any more time. I am shredding my account, I can’t even get my payment due from original Shell card because they don’t recognize any of my info anymore and another hour on hold waiting to speak to person! This is an effing nightmare. I will never use Shell ever again.

They recently took over my Shell Mastercard. They deactivated my old card 3 days before they said they would. And 3 days before I could activate the new card. Then the first time I go to use it my card gets declined for not having enough funds. Yet I have a 0 balance.

Can't activate card, zero help on phone or chat,,it lets me pay bill that is all. Been on hold on phone for 30 minutes absolute bull crap

Horrific customer service!!!!! There is no way to close an account, no support for deactivating users, and no help from any live person either online or on the phone. I know the system just switched from Citibank to Imprint. I called the toll free number on the back of my new Imprint card today (during business hours) and was placed on hold FOREVER. There was no feedback providing estimated wait times. Nothing but music. After 45 mins, while still on hold, I logged on to the website listed on the back of the card. The help through chat was also useless. I stated that: (1) I was unable to log in to an account; it wouldn't recognize any email address, (2) that I wanted to deactivate all other authorized users, and (3) I wanted to close the account. The chat said they could help. Then they said I would have to deactivate other users in my account (which I couldn't get in to), and that the system wouldn't support closing the account. At this point I was still on hold - now more than an hour. At exactly 1 hour and 2 minutes the phone hung up, saying that there was no one available to answer my call at this time. So, if the phone is never answered, you cannot get in to your account, and the help chat can not help you, how exactly can you close your account??? I was ultimately able to "Find My Account", log in and try to figure out how to deactivate the other users. You have to do it by clicking on "Add a user" (That's really intuitive!). I haven't yet figured out how to close my account (which I am determined to do after 22 years of being a Shell Credit Card customer because I'm so disgusted). I called the customer service number on the back of the Shell Citibank card - she said she can't help because the transition has been made to Imprint. And I now know that Imprint can't help. I can simply shred my card, but it had already been activated, and I've seen this week how they just keep sending me more and more credit cards. I have at least 8 ! I fear they will mail me even more and someone will eventually steal my ID. This is ridiculous.

This is the worst company and experience I've ever had. My Shell Account was transferred to this company. I've been with Shell since 1963!! I have called their "customer service" number multiple times for the last week and I've sat on hold for a minimum of 45 minutes and NO ONE ever picked up the call. Given the length of time I've been with Shell, I am extremely frustrated and angry that this is how they treat their long-time customers. I am truly considering canceling the account and moving on with life! This company is ABSOLUTELY HORRIBLE and the sad thing is they don't appear to care. I also contacted CitiBank, where the Shell card has been serviced for years and they told me since the account was transferred, they could no longer access the records. I made my payment to Citi and they didn't report it being made to Imprint so now Imprint is stating that I owe the same amount I've already paid and that has already cleared my bank account!