Debby
Losing another customer
So, we got the email stating that our Shell credit card had change to Imprint. Never heard of them. I wnet in though and signed up so when the change happened, we would be set. It was a little difficult but managed to get through it. My biggest issue was they were asking for personal info that no one else did; like having to log into your bank account to sync the payments and having to give them my phone pass code. Not sure I like that. When we had to pay our bill, my husband likes to pay by phone (go figure). the number on the statement is still the old Shell number number the new Imprint number (frustration #2). I went to pay on line and after syncing everything was able to pay. However there is no confirmation # to reference if anything goes wrong.( frustration #3). We also only received one card not two. I went online and added myself to the account to get another card. It has been two weeks and still no card even after the site said I should have in 5-7 business day. All calls have been over 1hr and disconnected.(frustration # 4). So after over 40 years of having a Shell card, will probably not use again unless it is an emergency.