ImprintReviews of imprint.co

My shell credit card was switched from Citi Bank to imprint.After reading imprints reviews, I sent multiple emails, informing them I didn't want the new card and to close my account, I kept getting emails and USPS email. They did not close my account. When I talked to them today (May14 2026) they stated they could not close the account until May 18th.It took 3hours just to talk customer service in the Philippines. This is not a company you want to do business with.

TERRIBLE experience; Calls to customer service phone number go unanswered . . . "sorry, no customer service agent available at this time, please call back later." Only help is a virtual agent that keeps repeating "is there anything else I can help you with," although there has been NO help whatsoever.

¹¹¹My individual account had been active for 5+ years with no problems when it transfered from Synchrony to Imprint. Imprint placed the new account under another individual's name as owner, listing me only as an authorized user. Because the account was listed under another name and not mine, I was unable to access the account on line and restricted from correcting the error. I made 17 documented calls over a period of 6 months to customer service to resolve the issue, only to be told each time the complaint would be "escalated" to a higher source and that they would get back to me. I never received any type of response. In the meantime, information relating to my account was illegally texted by Imprint to the unauthorized user relating to balance and payments on a regular basis. I finally had to file a fraud claim directly against Imprint in order to get them to make the necessary changes. NOW I find out that my Shell Oil account is being taken over by Imprint even though I closed it over a month before the date of transfer,since I do not trust Imprint. I was still issued a new Shell card by Imprint and am getting constant texts and emails telling me how great the card is and how to activate it. I refuse to activate it, but I wonder what Imprint is doing with my personal information.

AI is completely unhelpful, I am just trying to activate a new Shell card (they switched from Chase) and they can't even get a text or voice call to me. I think I will not be getting this card activated. Given this company has a 100% 1 star rating currently.

I use Imprint for HEB in Texas. Pay on time each month. Policy stated payments POST immediately on the app and will PROCESS in 3 to 5 business days from my bank. The opposite happened. It processed in 1 day from my bank, and today, 7 days later, it still has not posted to my Imprint account. The most recent payment (4-30) has NOT posted at all but the payment was deducted (5-1) from my bank account. I called the help line and the rep said it will post today (5-6) or tomorrow. I reminded her that NOT posting allows their company to continue mounting interest based on my daily balances. She seemed helpless and just repeated that the posting will show today, May 6, 2026, or tomorrow. So far, nothing has posted today. I'll try again tomorrow, but I have a bad feeling about this company. They've breached the contract.

Everytime you call you never speak to anyone who speaks English. Tgey keep saying tgey mail you new cards and they never show up. Then you use your card and the lower your limit for not using it. Makes no sense.

Absolute worst decision Crate & Barrel made was switching over from Synchrony to Imprint. I didn't even activate this Imprint card when it came and haven't used it. I used the no interest for 24 months on a really pricey dining set. I used to have auto pay set up with Synchrony, but due to bad reviews and knowing that Imprint is sleazy, I like to pay my card monthly to keep an eye on my balance. I went into pay it on the due date and had issues logging into their system. They have zero online customer service so that makes it harder. The day got to a point where I was paid the cut off. I got online the day after my bill was due and paid it without issue and then noticed it...a charge for deferred interest for almost $1100. I called and was told that because I was a day late in paying, I no longer have my 0% financing until September 2026. I have never been even a day late and have been a loyal customer here for years. I pleaded with her. She put me on hold for 40 minutes saying she would try to have it removed. I was then told she had it "escalated" and to check back later. I called back twice and was told the 3rd time that it could be days or even weeks. Are you kidding me? I have filed a complaint with BBB and with the CFPB and I recommend anyone here having these issues do the same. I haven't spent any money with this card since they moved over to Imprint. I spent this money and agreed to the terms of this when I was with Synchrony. They have no right and, in all honesty, if they wanted to, it would have taken a couple minutes to reverse that charge, but this is a money grab. Plain and simple. Do not sign up for the CB credit card as long as they are with this POS company.

I was so excited to receive a crate and barrel credit card because I had a new house and needed lots of stuff. I tried to use the card for a large transaction (that's what happens when furnishing a house); they immediately put a hold on my card and required me to upload three docs to prove I was me. I did that. The hold was removed. Then, I tried to use the card again and they put a hold AGAIN and required me to upload even MORE documents. It was insane. In an effort to be secure, Imprint forgot to ask, "What if the customer really is who she says she is?" I will NEVER use this card for another purchase again.