ImprintReviews of imprint.co

Absolutely horrible! My Shell gas card switched from Citi to this POS and I never received my two authorized user cards. I attempted to have new ones sent out with the AI Virtual Assistant but, it asks for the last 4 digits of the card number! Hello? If I didn’t get the card HTF am I supposed to know that? Then AI says it’ll transfer me and I get hung up on. I call back, go through the phone tree and am on hold for 50 minutes carrying my phone around to get the laundry and every time I had to use the restroom. Then, I get hung up on by a human! I don’t need a gas card anymore working from home most of the week! I only kept it for my son and he’s an adult now with his own credit and can decide if he wants to apply and deal with this POS company! I can’t even close my account with AI so I’ve locked it, destroyed it and they can close my account in a few years for non-use.

Should be a 0, Shell transfered from Citi to Imprint. the switch over date was today and I still dont have a new card. Just spent an hour and a half on hold just to get a hold of someone in india and be put on hold again for 20 minutes. finaly I am told they will send a new card and I should have it in 7 to 10 days. Well my fuel buddy and BP card will see more use and I am deciding whether to just dump my shell card after this fiasco.

Worst service ever. I called and got an AI agent. I asked to close my account and then put on hold to talk to an agent for the 1st time for 30 minutes. I had to hang up to handle something. I called back and was left on hold for 45 minutes. I got tired of waiting plus had to handle something. I then called back, AI agent. I asked to close my account and thought I could do it with the agent. I had to agree to the terms. I reluctantly agreed after going back and forth with AI. The AI agent had originally told me it could help me and then said it had to connect me with a live agent. Guess what -- On hold again...! Worst service I have ever experienced.

This Shell card transfer to Imprint-somebody looks like a well funded scam until you click on their transfer link. That looks like a 3rd-grade social class project and confirms this must be a scam. It asks for my last name, birth date and social security number. They can pound salt. If this is truly a transfer, they should already have my info. If I continue to buy Shell gas, I'll just use another bank card.

I cancelled my Shell account weeks ago, but within the past couple of days have received unwanted mail, emails and texts. One text said my phone number had been changed. Borders on harassment. I just spent time holding on the customer service phone line. Never answered. I purposely closed my Shell card account when it was announced servicing was transferred from Citibank to Imprint Payments (Financial) or whatever.

Prior to Shell Gas converting to Imprint, I closed the Shell Account. Regardless, Imprint sent me a new Sell card which I do not want and did not ask for. I immediately shredded the card and did not activate it. I have been trying unsuccessfully to cancel the account with Imprint, as I do not want an open account on my credit report. It is impossible to get in touch with a human. Yet, when I sent them an email they responded that they would not discuss the issue through an email and I had to call customer service. Over several day I've spent hours on hold listening to their annoying music. It is like being in a trap with no way out.

Absolutely TERRIBLE, nothing works, you call US Customer Service and get Asia. They can do nothing. Website doesn't work; Phone activation doesn't work. Rec'd 1 of 2 cards 5 days late. They actually mail each card individually maybe, they don't know, if so, creating double work and they can't do what they have. Truly the dumbest worst managed organization. I'm exhausted and fed up with them already. They've made me a BP customer for life. I don't need them. Was finally able to cancel this worthless card. That has to be done via phone with a customer no service individual in the Phillipines. This is a ghost company, the use plaid for payment and 5 guys in a warehouse in the Phillipines for alleged customer service. Was a Shell customer since 2003 and no more. Cut up my card and our 11 company vehicles cards and sent them to Shell with some screenshots of imprint reviews. Imprint = Bottomfeeder

One star because there is nothing lower.I think Shell has made a very big mistake by going with Imprint.we are very upset with Shell decision to go with imprint.