Imperium JewelryReviews of imperiumjewelry.com

I am extremely disappointed with this company and the quality of their jewelry. The piece broke within 24 hours of wearing it, which is completely unacceptable. When I contacted customer service to return it, I was told I could not because it was over 15 days from the purchase date—despite the fact that this was a holiday gift, meaning it obviously would not be worn immediately. Instead of standing behind their product, the only option I was given was a replacement that would not be covered under warranty, which makes no sense considering the original item was clearly defective. Poor quality, inflexible policies, and unhelpful customer service. I would not recommend purchasing from this company, especially for gifts.

An awesome deal for the quality of chains offered. I had a hard time deciding which chain to get. I finally got a Miami Cuban Chain from Imperium and I can say I just made the right choice. Completely happy. Great company I would recommend them.

I received a broken chain (which is a Christmas gift. I opened the package as soon as it was delivered to wrap it ) they are insisting it left in perfect condition. This means from them placing this order in a box and packaging it until it got to my doorstep it broke which is a quality issue. I asked for a refund but they have a no refund policy (as refunds are not an option for items in poor condition, no exceptions. This is their words even though it was sent broken) my only option is to except a replacement chain without a warranty which will not be here in time for Christmas. Terrible customer service! Scam I received a broken chain (which is a Christmas gift. I opened the package as soon as it was delivered to wrap it ) they are insisting it left in perfect condition. This means from them placing this order in a box and packaging it until it got to my doorstep it broke which is a quality issue. I asked for a refund but they have a no refund policy (as refunds are not an option for items in poor condition, no exceptions. This is their words even though it was sent broken) my only option is to except a replacement chain without a warranty which will not be here in time for Christmas. Terrible customer service!

And I love it very much and a couple people noticed it at work and gave me a compliment but it is perfect you all are great there and I probably will be back to buy something else because you all are good at what you do! My name is David so the owner knows it's me reviewing your store thank you very much for my gold Cuban chain! 5⭐️ ⭐️⭐️⭐️⭐️ all the way!!

DO NOT BUY quality is terrible all of the photos you see on advertisement and website are really from GLD they don't honor their warranty either.

Placed my order over 10 days ago. One week after I was told the order had shipped, it was still waiting for a UPS pick-up. No help from their "customer service (or disservice) department. In the meantime, copious promotional emails. Why would I ever deal with this company again - they are nothing but trouble.

This company is a scum bag a big rip off they just give you what they wanna give you ask for a refund they over look it and ask for your order number and just send out more and say it voids you lifetime warranty and it's never what you asked for you go back and forth with emails until time runs out to return this company just a big L7 and everyone that's apart of this company don't waste your time and money go with some one you know and trust and I will be reporting them to the bbb asap

I purchased 3 chains. Once chain was to small and wanted to exchange it for a larger one. It’s still in the plastic wrap. I reached out to the awful customer at service and they said if I returned for exchange that it would no longer be covered by the warranty - even though they said “We want to inform you that this replacement will not have our Lifetime Warranty. The warranty only covers a single replacement or exchange process per item”. I said this would be the one exchange and they still will not honor the warranty. I just purchased this within the last week. Horrible customer service.