Imperium JewelryReviews of imperiumjewelry.com

Ordene una cadena y pulsera y nunca me la enviaron-Nunca contestan los telf ni emal-

I bought as a gift for my husband for Father's Day, he wanted a golf club Instead, so I immediately tried to get a refund and I was under the impression easy Refunds and Exchanges as it says on the website. I've been emailing for 2 days now trying to get a return label. I tried to call there is no dial tone ( big red flag ) No costumer service, you can only email them. I still have not got a response, I emailed 20 times. I have packages ready to send back nothing, no response. I'm down 400.00$ I dont care about the restocking fee. Just respond. After this I WILL NEVER BUY From this company and I was willing to do more business with them. Don't recommend unless you are set on keeping the items

I love!! I got the matching necklace to go with the cross. The picture doesn't give it justice. It's so beautiful in person.

If I could leave 0 stars I would. I ordered a chain and matching bracelet for my boyfriend for our anniversary. I should have received my package 2 days prior to our anniversary. When it was going to be delivered by USPS then they somehow didn't have my address to deliver the package, but when I placed the order then every other carrier before had all my correct information. I contacted USPS and they said my information wasn’t sent over and my package would be sent back to the original carrier. I contacted Imperium to get a refund because this was not my error as to why they didn’t have my address and it would take almost 2 weeks longer to receive my package so I simply didn’t care for it. This company told me I had to PAY THEM $12.99 for a processing fee to get my refund. After I refused they said under no circumstances can they waiver the fee and the customer service representative was arguing with me over email. The only way to contact this company for customer support by the way is EMAIL. They have no number and do not respond on any social medias. I finally just told the guy to resend my package. Once I got the notification that my package has supposedly been delivered, then I looked and it wasn’t. It had been delivered somewhere in Miami, Florida. I live in California…… at least the first time they brought it to the correct town, the second time they couldn’t even have it to the correct state. 1 week prior to this is when I contacted their customer support to have it resent out and they responded back confirming my delivery address, so how it got delivered to the other side of the country is absolutely ridiculous. After all of this they STILL would not waive the ridiculous processing fee and charged me for it and gave me my refund. Worst experience I have ever had with a company and they should be ashamed for how they run their company.

I purchased five women’s bracelets from this company as Mother’s Day gifts, spending over $610 on the order. While the bracelets themselves were acceptable, the overall customer service experience was extremely disappointing. My order arrived with only two gift boxes for five bracelets. Since these were intended as gifts, I expected one presentation box for each bracelet. I contacted customer service immediately and requested that the missing three boxes be sent. Unfortunately, despite multiple attempts to resolve the issue, it has now been several months and I have yet to receive any meaningful response. The only communication I have received consists of automated, boilerplate emails generated by their system. No one has personally addressed my concern or provided a solution. I also attempted to apply a discount code at the time of purchase, but the code did not work, which added to my frustration. As for the jewelry itself, the quality is average at best. In my opinion, the craftsmanship and overall presentation do not compare favorably to other online jewelry retailers such as JAXXON, where I have had much better experiences in both product quality and customer service. When a company charges premium prices, customers should expect responsive service and attention to detail. Sadly, that was not my experience here. Based on my experience, I would be hesitant to purchase from this company again.

Shady, anti consumer business. I ordered the 3 for $99 deal. A few hours after purchase I realized I wanted to spend my money on real jewelry. Silver, not steel. I sent an email to cancel the order. Ordered on a Friday, attempt to cancel later that day. I was encouraged by the hassle free returns. Sunday evening, 5PM MST rolls around and I get an email that the label has been created. I get an email an hour or so after that stating it's too late to cancel and I could return it. The label "being created" doesn't mean it's been packed and already shipped. I should know, I work in a warehouse. I return it, it will take 2+ weeks to get a refund processed, on top of a $13 restocking fee. For items I never even opened. Customer service sucks too.

I ordered from IMPERIUM, I purchased their offer of 3 chains for $99 for my grandson. I chose them because of their ‘NO HASSLE’ returns. I anticipated this, I was worried that it would not be what my grandson wanted. But IMPERIUMS easy returns made me choose them! BINGO, what I anticipated, is exactly what happened. So I contacted them to return, but that no hassle return totally BS! There’s a 15 day window from when you place the order. So my return was DENIED. So with me being a SENIOR Citizen I’m now stuck with 3 chains for the younger generation. They are of NO use to me. 3 brand new unworn chains, they would not accept the return for a REFUND. My advice to you is DO NOT BUY FROM IMPERIUM JEWELRY! What they claim is not so when it comes down to issuing a refund. Once you pay just forget about it, they are done with you. DON’T BUY FROM IMPERIUM! Choose GLD JEWELRY their chains are a better quality and their customer service is exceptional! Grandpa John

Normally most bracelets are just too big & dangles on my wrist, which I hate! This bracelet came in and right out of the box, it fit perfectly and looked amazing!