Imperium JewelryReviews of imperiumjewelry.com

When my first package arrived it was realized that the bracelet was impossible to clasp securely as 1 link was not in the correct position. Imperium then sent out a second package also through UPS. UPS tracking indicated that the package had been delivered when it had not. Either the carrier did not deliver the package to my address or someone knicked it soon after delivery. Upon sending a message about the delivery situation, Imperium sent out a third bracelet through the USPS, my preferred carrier. The bracelet is lovely and very heavy. I am quite pleased with the way Imperium worked with me to get my order to me and I couldn't be more satisfied with this company. Their commitment to resolve these problems and customer service was excellent.

Had bracelet six months.. tarnished on the back and company wouldn’t replace..

"Exchanging your merchandise will forfeit your lifetime warranty" When purchasing from Imperial Jewelry there's no mention anywhere on there website that they recommend checking out the product care tips to ensure the longevity of our jewelry before checking out. Exchange policy does not state that an exchange will forfeit the LIFETIME warranty. I believe the consumers should be aware of this policy BEFORE purchasing. This is a silent policy is a weak position. If the terms never state that exchanging for a different item forfeits the Lifetime Warranty, then a customer has no reasonable way to know that — and "lifetime warranty" marketing sets the expectation that the item you own is covered.

Firs time purchasing, and when I wore this Cross with the 5mm CZ 24' gold diamonds chain everyone complimented me on the chain. It looks like the real thing, especially when you're in a room where they have lighting. That chain and cross really sparkle. Definitely will be buying again. Thank you!

I wish I never ordered from them. I haven't even gotten my item and trying to get a hold of someone is terrible. Do not order from them!

Good Jewelry, But Be Aware of the Warranty Policy Imperium Jewelry offers some very nice-looking jewelry, especially for the price. The quality feels solid, the pieces have a great appearance, and my order arrived as expected. For anyone looking for affordable jewelry that looks great, they definitely have some good options. My only disappointment was with the lifetime warranty policy. I needed to exchange my necklace for a smaller size, and in doing so, I lost my lifetime warranty coverage. That was frustrating since I wasn’t returning the item due to a defect—I simply needed a different size. Overall, I’m happy with the jewelry itself and think the value is good for the money, but I wish the warranty policy was more flexible when it comes to simple size exchanges.

Do not buy any jewelry from this company!!! They advertise their jury as being real 925 silver coated in rhodium. But anytime you use the buy one, get one free or get a good deal on something they send you a fake piece!!! I have picture proof of anyone is curious! Won't let me upload any here.

Items fell apart as soon as I took them out of the package. They claim they have lifetime warranty but it isn't true. When I emailed them with my issue they refused to make it right and said all sales are final. PLEASE DONT BUY FROM THEM!! YOU WILL THROW AWAY YOUR MONEY!