Imagine Cruising USAReviews of imaginecruising.com

I have had the opportunity to know what great customer support is offered through Imagine Cruising. I connected with Craig Smith yesterday. Craig provided all of the information I required for my 2027 trip. And, Craig was easy to reach! I didn't experience any waiting time while I was waiting to be connected-very unusual and very welcome! I was very comfortable with Craig, it felt as though I was chatting with a friend. This is the second time, I have called with questions for Craig, and I had the same experience before. What a pleasure!

The review is pertaining to the reservation/booking experience. Our trip is still ten months away. Our agent, Harry, was excellent! Courteous, professional a real pleasure to deal with. We initially choose a tour/cruise package but wanted additional information. Harry was prompt in providing the answers and was conveniently available for a telephone call when it fit my schedule. Super experience and we are looking forward to the South American trip.

Harry was patient, professional and prompt. He provided some time to consider options, provided quotes on a couple of options in real time. He always called back as agreed and was most accommodating when he called. On one of the agreed callback time, I had been drawn into an impromptu meeting at work, he simply recognized that and set a new time to connect and did so.

Nichole is very professional and knows her business. All questions we had were answered promptly and accurately. It is a pleasure working with her.

Oliver was very helpful in setting up and explaining our experience. Very communicative.

We were attracted to this cruise and land based tour of Vietnam and Cambodia because it seemed to combine many of the qualities we seek in a travel experience at what seems a good value for what’s provided. Since we won’t be traveling for a year, we can only comment on the booking process and the expertise of our agent, Vincent. Vincent was thoroughly knowledgeable about the details of our tour, and clearly had traveled to this area himself. He explained everything and answered our questions completely and with great patience. His follow through and attention to detail was exceptional. We hope that our tour lives up to the high expectations we have from our experience with Vincent.

I just booked at 26 day Rail and Cruise to Japan with Imagine Cruising. This is one of the places on my bucket list and Rene was very helpful explaining the trip and what is being offered.

Ren'ee was fantastic (Our American friends recommended her). She is incredibly professional and went above and beyond to help us. Her communication is excellent and quick. Our enquiry was probably a bit more complex than most, as we had two parties from two different countries holidaying together and Ren'ee guided us seamlessly through the process. We are very much looking forward to our trip to China