Imagine Cruising USAReviews of imaginecruising.com

All we did was sign up for a trip. That was easy. When we have completed our trip you will get a review on what matters

When I booked, I specifically asked whether my cabin would be on Deck 11, as I am travelling with two other couples who are both located on that deck. I provided David with both of their names so he could also see their locations. He assured me more than once that I would be assigned a cabin on Deck 11 and said he would need to contact Concierge to obtain the cabin number, as he could not do so himself. I have now received my reservation and, not only am I not assigned to Deck 11, I don't appear to have a cabin assigned at all. Given that I specifically confirmed this before booking, I am very disappointed and would like this addressed. Update Oct 10. Received a call from Customer Service and they corrected the issue and gave me a room assignment on the 11th floor.

Imagine Cruising offers great travel packages with smaller groups of people (40 or less). The Sales Team is good at explaining the packages offered by the company, how Imagine Cruising came to be, etc. They offer a luxury service with the customer paying one price for the vacation and everything is included, except trip insurance. Hotels, all transfers, airfare, the land and sea portion of the package are all included. We were happy to not have to worry about all of that and willing to give them a try. They require a substantial down payment, that is not refundable, and I was told we would be paying another substantial payment when the Customer Service team would call to set up the airfare. The third payment is due 5 months before the vacation. We were prepared for this and made our second payment today. The Customer Service Team/Concierge is who I am dealing with now. Getting in contact with them was difficult as the Imagine Cruising website has hours listed for when they are open but it only applies to the Sales Team and that is not stated clearly on their website. The Customer Service/Concierge team has totally different hours which are difficult to discern from the website, and are still incorrect on the website, and they are not open on Saturday or Sunday. Booking flights with the Customer Service/Concierge has been a difficult process that started yesterday with an email and a phone call from the concierge. We talked and went over 3 different options for flights and airlines which my husband and I discussed and we emailed back the option we wanted as instructed. The phone appointment today with the concierge was to confirm our choice and follow up on everything else. She never called me at the appointed time. I finally had to call her after waiting 1.5 hours. All of the flight information she had given us yesterday was incorrect. We ended up with a completely different airline and flight schedule than what she had offered and today there was no choice. The Sales Team told me when we booked our vacation package there would be no problems with flying out of our local airport, we would just have to pay the difference in price to fly to a major airport. Instead, we were charged a $580 fee per person for changing airports and still did not get to fly out of our local airport. We are flying out of a major airport that is closer to our house then the original one Imaging Cruising assigned to us with no discussion. In addition to paying the $580 pp fee now I have to find a hotel for when we fly home because our flight is getting in late at night and we are 3.5 hours away from the airport. I wish Imagine Cruising had not included the airfare and just let us book it ourselves. It would have saved us money and a lot of time. So far this is not feeling like the premier "we take care of everything" package we purchased and the total cost of the vacation went up by $4,000 which we were not expecting. All of that being said, we are still hoping the trip itself will be worth it and we are looking forward to our vacation.

He was a nice guy, a bit like a car salesman and a little difficult to understand