IluminatingReviews of iluminating.com

Everything went wrong! I ordered sconces and wanted the manual version. On the website they showed a set of sconces with a button clearly shown on the sconces. I did not want ones that are controlled by a remote (when you or your grandchildren misplace the remote the lamps are useless). The lamps I received did not not have the button to turn the lights on and off. I contacted customer service online (only option) because they don't have a phone number. The responses that I have received throughout the return process have not addressed the questions that I have asked. They do not know what is on there website - to them manual is hard wired but all on the products are rechargeable battery powered! When I asked for an address and return instructions i was given an address in Baton Rouge LA. Weeks later the package was returned to me for being undeliverable by the USPS. I contacted the company to confirm the address and I was given an address in Phoenix AZ with an apology for the confusion. I asked for a prepaid label to resend this and they said they could not email a label to reimburse me for the $14.40 that I paid for the first attempt to return the sconces. I repeatedly asked to speak to a human representative Olivia of the Customer Service Team (probably AI) insisted in her emails that all my communications were with with humans - all named Olivia! Spending money to resend will only feed the SCAM!

I would rate this scam store a zero if possible. They took my money and never shipped my order. Completely fraudulent store.

Extremely poor product. Very poorly made. The pieces don't properly fit together, multiples items were missing from my shipment, and the wrong instructions were packed with my shipment. The customer service was just as bad. You need to chase consistently for a refund. If they finally do accept it, there is a minimum 20% restocking fee.

Ordered 2 lamps. Self adhesive doesn't work and both fell from wall within 2 days . 1 broke and both damaged paint on the walls. Bulbs need to be recharged twice daily (pointless). Customer support is atrocious, days 1-2 days to respond with generic emails. Offered to send me another adhesive sticker! Edit following response - I already sent images to customer support of the damage on the walls and that is incorrect you did not offer me a replacement, you offered me adhesive and I don't want a replacement as the product is rubbish!!!!

I ordered a plug-in sconce and received a hard-wire sconce, completely different from what I ordered. After contacting the company, they asked for a video of the item, which I provided immediately. Instead of sending the correct product and a prepaid return label, they issued me a ticket number and then left me waiting for days between each response. After over three weeks with no resolution or clear communication on how they planned to fix their error, I decided to dispute the charge with my credit card company. Suddenly, I received an email offering a so-called “solution”: I could keep the wrong item and they would send me the correct one at a 30% discount. Their lack of timely communication, especially when the mistake was theirs is what truly damages their business. I do not recommend ordering from this company if you expect prompt customer service or accountability when errors occur.

I ordered some lamps and they are fabulous. Communication on shipping was handled supremely well. I am enjoying my products and will order again from this very unique company.

This company is a scam. DO NOT ORDER. I have been waiting for these lamps for four months and they refuse to refund me, even though their website claims they will refund you if it has taken over 30 days. I have had to ask repeatedly for a tracking number and the one they finally gave me doesn’t exist. SCAM.

It took a MONTH to receive my purchase. And when I did, there was NO assembly instruction and the peel and stick was pathetic, it did not cover the entire plate, it looks like they just ripped it off a roll and slapped on 4 tiny pieces. When I ask for a refund, they just blew me off!! STAY AWAY!!