Iluminating Reviews | Read Customer Reviews of iluminating.com

Iluminating Reviews | Read Customer Reviews of iluminating.com

Iluminating reviews

112 approved reviews, newest moderated first

Leigh T.
Jul 14, 2025
Your item will sit in customs forever! Don't order from here!
Your item will "ship" within days but will sit in customs forever. I have been waiting for almost a month for my items to be delivered. If you inquire the response is a link to the tracking. Do yourself a favor and order from another company!
Response from IluminatingAug 8, 2025
Hey Leigh Thank you for your feedback. We’re very sorry for the delay you experienced — we understand how frustrating it can be to wait for an international shipment. While there was a hold-up during customs clearance, we’re glad to see that your order has now been successfully delivered. We appreciate your patience throughout the process. If there’s anything else we can assist you with or if you have any concerns about the product, please don’t hesitate to reach out to our support team. We’re here to help and always working to improve our service. Best regards The Iluminating Team
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Natasha R.
Jun 30, 2025
I was initially sent the wrong product…
I was initially sent the wrong product it took a long time to arrive. However customer service corrected the issue and resent the correct item. The customer service rep was as fast as can be with I imagine the amount of emails they need to address. I have not received the product yet however in terms of customer service my review is overall positive.
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Terrence A.
Jun 20, 2025
Stay Away this company is a sham
Stay Away this company is a sham. Ordered 2 wireless lamps on 6/9/25 no response from them. Their phone number is disconnected. They have $95.00 of my money. I paid through apple pay. Stay away do not order from these scammers.
Response from IluminatingAug 8, 2025
Hey Terrence, We’re sorry to hear about the frustration you experienced and appreciate you taking the time to share your concerns. After checking your order details, we can confirm that your package has been successfully delivered. If there’s anything missing or not working as expected, we’d be more than happy to help resolve it for you. Our support team is always here to assist, and we apologize if you had trouble reaching us earlier. Please feel free to email us directly at [email protected], and we’ll make sure your concerns are addressed promptly. Thank you for your patience. Best regards, The Iluminating Team
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Mary R.
Jun 16, 2025
STAY AWAY
Stay away from this company! No clue where my order is. Thank goodness pay pal will refund me.
Response from IluminatingAug 8, 2025
Hey Mary Thank you for your feedback. We're sorry to hear about your experience and truly regret any confusion caused. Upon reviewing your order, we can confirm that it has been successfully delivered. If you’re still facing any issues or haven’t received it personally, please reach out to us at [email protected] and we’ll be happy to assist you further. We take customer satisfaction seriously and are always here to help ensure you have a positive experience. Best regards, The Iluminating Team
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Chris R.
Jun 8, 2025
Never Again
Ordered lamps on 5/22/25. It is 6/8 and have heard NOTHING from them. Phone doesn't work and emails are returned with a generic message. No way to track them, either. Terrible experience.
Response from IluminatingAug 8, 2025
Hey Chris Thank you for sharing your feedback. We’re very sorry to hear about your initial experience and the lack of communication — that’s certainly not the level of service we aim to provide. We’ve checked your order and can confirm that it has since been delivered. If you’re still facing any issues or haven’t received it personally, please feel free to reach out to us directly at [email protected] and we’ll be more than happy to help. We appreciate your patience and are always working to improve our service. Best regards, The Iluminating Team
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Alexandra R.
Jun 5, 2025
No working phone, no live customer service
I ordered my lamp on 5/22/25 and still no updates on shipping. Their phone number does not work and just automated responses to emails. My lamp finally arrived on 6-17 and I actually love it. Well made, and looks exactly like pictured on site. However, I will not order from here again because of the long shipping times, no working phone or live customer service.
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MTaylor
Apr 24, 2025
Great product and company
We purchased 10 gold lamps with a fabric shade approximately two years ago. The quality is fantastic. Not only do they still look like new, the battery charge lasts SO long. I just ordered another 11 lamps for a Derby Party. The items ship quickly and customer service is great. I emailed them right after I placed the order, to get a ship date. I received the shipping confirmation within hour(s) of placing the order. Very dependable product and company.
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Mountain M.
Apr 22, 2025
SCAM company
This company is atrocious and probably a scam, sadly. We ordered a lamp that stopped working within a week. We sent several emails and none were answered. We called their "customer" service number and both numbers listed were not valid. Do NOT buy from this company.
Response from IluminatingApr 24, 2025
We’re truly sorry for all the inconvenience caused. Could you please send us an email at [email protected] with the details of your concern? We’d love to look into the issue and get it resolved as quickly as possible. Thank you for your patience and understanding!
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