At Iluminating Selling Lamps, we are dedicated to providing high-quality and stylish lamps that will enhance any living space. Our lamps are designed with both form and function in mind, providing not only beautiful lighting but also practical features that make them easy to use and maintain.We pride ourselves on our commitment to customer satisfaction and strive to exceed expectations with every purchase. Our team of lighting experts is always available to answer any questions you may have and help you find the perfect lamp to suit your needs.
Iluminating (iluminating.com) has 112 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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Linda R.
Tried ordering to Norway but they insisted on me sending them a "Tax number"...something the seller has to apply for, not the customer. Several emails / months later I asked for a refund and was happily refunded without any more delay, hence 2 stars instead of just one.
n_delc41
Olivia was prompt and helpful for my question! It makes me truly trust Illuminating and I will be back for more lighting needs! Thank you Olivia!
Nancy L.
I had to give five stars to Olivia because my correspondence with her when I was having a problem with prompt and quickly rectified. yes it seemed like forever waiting for my lamp and when it came in, it was cracked and I already have a new one on order. I have no complaints with this company.
Kelvin K.
On 12/3/25, I ordered a light fixture called "Opus Architect Desk Lamp" from Illuminating for $95.95. The product advertised on their website was a single 31.5-inch aluminum light tube with integrated buttons on top of the fixture and a height of 27.5-inch. However, the item delivered was a completely different product of significantly inferior quality. I received a plastic "double tube" foldable desk lamp measuring only 28.7 inches wide and 26.8 inches high. Furthermore, the buttons are located on the power cable rather than the lamp itself. This is not the item I purchased, and it is a lower-value model that does not match the specifications, materials, or dimensions listed on the website. When I contacted the merchant to resolve this fulfillment error to request for a prepaid return label and a full refund, they pointed to a policy requiring the customer to pay for return shipping and a "restocking fee" for returns. I informed the merchant that because they sent the wrong item (Significantly Not As Described), I should not be penalized with fees to correct their mistake. The merchant has failed to provide a prepaid return label and refuses to issue a 100% refund, which I believe constitutes a deceptive trade practice under FTC guidelines regarding unordered or incorrectly fulfilled merchandise.
Leslie P.
If I could give zero stars I would. I have been waiting on my order for 6 weeks. I have emailed with the same generic response. Awful customer service.
Marc N.
I ordered a desk lamp mid-September and finally received a lamp on November 1st. The lamp I received is nice enough, but it's not the model that was ordered. Why does it take 30 seconds to charge my credit card then it takes four weeks before they ship anything? Once I finally got a tracking number it sill took a week before there was any movement - it was stuck in a "Preparing" status for at least a week. Not going to try to exchange the lamp for what I did order because I don't want to deal with these people any more! Stay away.
in the D.
no product. emailed and was told they didn't have black, only white. Said fine, ship me white. Nothing. Emailed again and called. No response. BOGUS
Andrea F.
I placed two orders with Iluminating. ORDER #1: Ordered some rechargeable lights. Immediately cancelled because I accidentally ordered the wrong color. They charged me anyway but no order was processed. I didn’t realize I’d been charged until I looked at my credit card bill. ORDER #2: Ordered 2 sets of rechargeable lamps. They sent me one set and never sent me the 2nd set. Realized the type I ordered was not the type I wanted. Asked them to reimburse me for the set that was not sent to me and asked for return instructions for the one that WAS sent to me. Instead they tried to convince me to keep the one set. After 4 email correspondences back and forth, they finally gave me return instructions but wound not reimburse me for the product not sent until the received my return product. And the returned item would be charged a restocking fee. I returned the product and waited. After about a week or so, I asked for a status and they asked me for a tracking number. In the midst of all this, they sent me a customer survey on my experience. I finally had to ask my credit card company for assistance because I no longer had any product NOR did I have a refund. Terrible terrible experience. Agree with other reviews calling it a scam!
