IluminatingReviews of iluminating.com

I like the product, but the shipping was very delayed. It took well over a month to arrive.

I was initially sent the wrong product it took a long time to arrive. However customer service corrected the issue and resent the correct item. The customer service rep was as fast as can be with I imagine the amount of emails they need to address. I have not received the product yet however in terms of customer service my review is overall positive.

I ordered my lamp on 5/22/25 and still no updates on shipping. Their phone number does not work and just automated responses to emails. My lamp finally arrived on 6-17 and I actually love it. Well made, and looks exactly like pictured on site. However, I will not order from here again because of the long shipping times, no working phone or live customer service.

I have had a terrible experience. Trying to get my money back through paypal. No receipt, no product, no tracking number, and no communication other than a paypal message after I filed a dispute. They encouraged me to email them at xxxx. Literally that was the email they provided— xxxx. Feels fraudulent at this point. ** Amended to 3 stars as I eventually received the lamps and they are fine.