IluminatingReviews of iluminating.com

2.8112 reviews
Home Goods Stores
15550 Knoll Trail Dr, Apt 3304, Dallas, Texas

Iluminating

About Iluminating

At Iluminating Selling Lamps, we are dedicated to providing high-quality and stylish lamps that will enhance any living space. Our lamps are designed with both form and function in mind, providing not only beautiful lighting but also practical features that make them easy to use and maintain.We pride ourselves on our commitment to customer satisfaction and strive to exceed expectations with every purchase. Our team of lighting experts is always available to answer any questions you may have and help you find the perfect lamp to suit your needs.

Iluminating (iluminating.com) has 112 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.

Also known as: iluminating.com
Website: iluminating.com
Category: Home Goods Stores
Location: Dallas, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 38% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Home Goods Stores, Texas

Directions Write a review

About Iluminating

Iluminating (iluminating.com) has 112 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.

Also known as: iluminating.com
Website: iluminating.com
Category: Home Goods Stores
Location: Dallas, Texas
Listed on Five Star Index: 2026

Benjamin S.

Mar 14, 2025

Warning: slow customer service, sham return/cancellation policies

Warning to people reading these- trust the 1 star reviews. January 19 - I placed an order February 8 - I emailed Iluminating support asking to cancel the order because it was so delayed with no updates to shipping. February 11 - Iluminating support emailed me back saying that the order was "lost in transit" and that they will arrange a replacement for me. I responded immediately asking to instead be refunded the purchase and have the shipment cancelled. February 17 - Illuminating support replies to me saying that the order is shipping that week anyways and that "we will offer compensation once your order is delivered". I again responded that I did not want this product and my intent was to return it upon receipt. February 19- YunExpress tracking indicated that the order arrived at the origin shipping facility in China. February 24- The order arrived at my home. Their customer service is slow as molasses and they are clearly skirting by on responding to complaints just in time to avoid triggering their own refund policies (which I’d recommend you read, because you’re never getting your money back).

Response from IluminatingAug 8, 2025

Hi Benjamin, We're genuinely sorry to hear that your experience didn’t meet expectations. We understand how frustrating that can be and we truly value your feedback. Please know that we’re constantly working to improve our service and customer experience. If there’s anything still unresolved or if you’d like us to take another look at your issue, feel free to reach out to our support team at [email protected] — we’ll do our absolute best to make things right. We appreciate your patience and the opportunity to improve. Best regards, The Iluminating Team