IlovehueReviews of ilovehue.store

Shipping took over a month. The lamp is a piece of crap and the coasters came scratched. I contacted support to start a return and they said that they can only process exchanges.

If I could give zero stars I would. I ordered this mushroom lamp 12/23/25 and didn't received it until 01/27/26 and the lamp was not as pictured and described on the website. It arrived from an address that is linked to scams on the Better Business Bureau website and when I contacted their customer support to return for a refund they offered a 15% partial refund or I could return the item for a refund based after they recieve and review the items but refused to pay for return shipping. The package also states I paid for shipping for an item that is 2lbs, these lamps are not 2lbs.

Emailed to cancel my order after a week and met with an email of excuses of why it’s taking so long and offered a 15% partial refund and still get the item. I declined and still wanted to cancel and received an email of “good news” that my item will be shipping out in the upcoming week where I stated again I asked twice to cancel the order and be refunded. Their response is at this time it can’t be cancelled and will be shipped out. Just found to dispute the charge at this point.

TL;DR: This alarm clock is not coming, and their management team refuses to communicate with me about a refund. I ordered an alarm clock on January 4, 2026, off an Instagram ad. After about a week with no shipping information, I reached out. Their team explained: “Your order has not shipped yet because it is still in the processing stage at our fulfillment center. During periods of higher order volume, processing can take longer than usual before orders are released to ship, even if they were placed earlier,” despite their email warranty that they would ship within 2-3 business days. Over the next several weeks, they still had not shipped my order or provided any update, even though they claimed my order would be flagged for “urgent” review. Finally, on January 20, I reached out again asking them to confirm shipment by end of week. They responded: “ I cannot confirm shipment by the end of this week yet. Your order #### is still unfulfilled and a tracking number has not been assigned. Most orders ship within 24 hours, and delivery is typically 5 to 10 business days once shipped. “I have reached out for an urgent fulfillment update on your January 4 order and will reply as soon as I have the confirmed ship out timing.” After another five days with no update, I asked them to either confirm shipment by end of week or else refund. They responded: “I am truly sorry. You are right to be frustrated, and waiting 22 days for an order to ship is unacceptable. I have escalated your order ##### to our management team for immediate attention. You will hear back from us within 24 hours with a concrete resolution. I sincerely apologize for this experience.” It has been three days with no response from their management team despite my follow-ups. Scam.

Ordered the product, their website said shipping in 24 hours. Two weeks later, still no shipping date listed. Sent multiple emails to which the customer service people kept saying they would check into the shipping. After two weeks, I said forget it and disputed the charge on my credit card. Never received the product and based on what I'm reading on these reviews, probably better that I didn't.

Drop shipped cheap plastic. Website indicated 4 days delivery - actually took 18 days. Would not recommend.

I placed an order on 12/22/2025 and it is 01/20/2026 and it still has not shipped. They sited that they received a lot of orders over the holidays and they are backed up, but when I looked at their website they are still taking new orders for this product. I have canceled my order.

I placed an order for the Rise alarm clock. It has been almost a month and I have not received the item and I have not received any order updates. I contacted the company and they are not willing to cancel my order or provide an update. Do not purchase from them.