IHOPReviews of ihop.com

I WILL NEVER GO BACK TO THE IHOP ON AIRPORT EVER POOR CUSTOMER SERVICE EVER.....11 FINGERS DOWN AND I ONLY HAVE 10...IF YOU DONT LIKE YOUR CAREER YOU CHOOSE DONT WORK THERE

Eggs ordered over medium was under cooked and cold, sausage was also cold however hash browns were hot for a change, toast was obviously toasted awhile ago as it was also cold. As usual food is cooked or prepared well before a customer orders it. Pretty sad when I can get a hotter breakfast at McDonald's than Ihop. I have voiced my concerns before yet nothing has changed. If your store sales are on the decline then it is not the economy but your failure to provide a cooked to order food

I had never been so disappointed in an order like today, Order was completely cold, hashed browns uncooked, sausage links burnt outside but cold inside the same thing the ham, we brought it to the waitress attention as we can see a changed in her attitude as we mentioned the situation, Marisa, offered to replaced it, but sent someone else to deliver the second order, the new waitress said …Did you oder another sampler? With the same attitude like it was your mistake,To which I replied, no I didn’t order, it being replaced since the first one was not properly cooked. End up with a stomach ache and an unpleasant experience. Never come back to that Norridge ihop.

IHOP New Westminster Please put “Bad Customer Experience at IHOP Chris Brenner” in the YouTube search bar to find the relevant YouTube video that way. Trust me! Wow... and not in a good way unfortunately! Go there to satisfy your curiosity maybe. One of the 2 female servers who works closing shifts, saw me walk in at around 8:30 pm when they close at 10 pm. She gave me a belittling smile while saying, "Oh god... you gotta be out of here by 9:30" and then she turned around. I replied with, "good evening, [name]. Nice to see you too." She ignored me and kept her back facing me. The next time I came in, she gave me crap for arriving at around 8:50 pm. She got pissed off and didn't hide it that I'm someone who could arrive between 8 and 8:30 pm and still not be walking out of there until sometime between 9:45 and 10 pm. How dare I, right? Maybe because I order 3 dishes and eat slowly because it's more comfortable and healthier. My right. She wanted me out by 9:30 so I couldn't possibly prevent her from leaving as early as she could. Kitchen closes at 9:30, she can cash out at 9:30 and... if there's any customers left in the place preventing her from leaving, it better not be me! Wow... again. I had told her that she was acting like someone who didn't enjoy her job very much. Her response, "I love my job! You're the only one I don't like." Can totally tell that she loves her job with how quick she was to deny it and her eagerness to leave as early as the system can allow. She called me rude and condescending and stated that I need to show more respect. I mentioned the respect I show by proactively offering to pay before 9:30 pm so the cash out can happen ASAP. She gave an insulting whoop-dee-doo response to that. Well, I could easily have been rude and condescending towards her a few times when I was in the process of defending myself. It was retaliatory. There's other restaurants that I frequent and I get along great with all the servers. No other server has treated me (bullied me) like that. Not one! Not even close. #restaurant #ihop #newwestminster #badservice #badserver #worstserver #bullying

I was really excited about going to IHOP Friday night and the server Shan was just fantastic I even tipped her after!

my server was Shan she was a nice elegant waiter would recommend her every time I come in to eat and my food was very good .

I want to thank Shan for going above and beyond to ensure that our dining experience was perfect. The service and food was excellent.

the costumer service with shan was indeed very delightful , I even tipped aswell!