Lisa H.
Sold my ring and never got paid!!!
I listed my 1 carat engagement ring with I Do Now I Don't in November of 2017. I didn't get any bites initially and decided to see what they would offer me with a direct offer. I considered it too low and had them ship the ring back and lowered the price a bit on their site and decided to be patient. Finally, in February, I decided to just go with the direct offer after no interest from the site, but before I could ship the ring back to them, someone had purchased it from the site. I contacted the company to tell them to scratch the direct offer, it sold online. They said no problem and I shipped my ring to them on February 13th. I received an email from the company 2 days later on February 15th telling me it was received for the direct offer, only I didn't accept the direct offer, since my ring sold on the site right before I was going to sell it to the company. I emailed them again to make sure they knew it had been sold to a customer online and they assured me that was correct and apologized for the confusing email about the direct offer. I've been waiting now almost a month to receive my check from the sale, as it is March 11th 2018 and I have no ring and no money. I've emailed 3 times to a customer service rep who initially was responsive when I told her I had not received my check and asked politely if she could check the status and let me know when to expect it. I've emailed her twice since and she is now ignoring me and I have no idea when of even IF I can expect to get the money promised. I have not yet contacted BBB, but if this does not get resolved soon, I will be calling them. What began as a good experience has turned out to be a nightmare. I no longer trust, nor would I ever recommend this company to anyone.


