IceyqueenReviews of iceyqueen.com

Response from IceyqueenFeb 22, 2025

Dear Ms. Wallace, please accept our sincerest apologies. We understand that this has caused you inconvenience. Because your product is handmade, we need to strictly control every step to ensure that the final quality meets the standard. In addition, due to the recent surge in orders, our production time has to be extended. We also hope to ship it to you as soon as possible, but we are worried that it will cause quality problems in this case, so we have to delay the shipment. At present, we have increased manpower to speed up the production line, and we expect to resume normal supply chain next week. Regarding the long-term non-update of product transportation, we have contacted the courier company to inquire about the specific situation. If you encounter lost items or other scenarios that prevent you from receiving the courier, we will also resend you or refund you according to your needs. According to your needs, we have processed the refund for you and apologize again for the inconvenience caused to you. If you encounter other problems, please feel free to contact us. Best wishes,

Response from IceyqueenFeb 21, 2025

Dear S Bryant We are sorry to keep you waiting, it is true that due to the recent surge in orders and the fact that your products are handmade, we need to strictly control every step to ensure that the final quality is of the highest standard. As a result, our production time has to be extended. We can resume normal production by the end of this month. As for your product, it is currently in production, we have arranged an urgent production for you, and will ship it to you as soon as possible after the production is completed and notify you by email. We are deeply sorry for the inconvenience caused to you. We will definitely resume normal production as soon as possible and deliver it to you in time, please don't worry. Best Regards

Response from IceyqueenFeb 21, 2025

Dear Ms. Tanya, we are sorry to keep you waiting, we have understood your situation, we will contact the express company to confirm your product situation, if your express is lost or there are other circumstances that make it impossible to deliver, we will arrange for you to resend the delivery, please don't worry, we will definitely solve your problem. Best Regards

Response from IceyqueenFeb 17, 2025

Dear Ms. Cb, I'm sorry to have kept you waiting. Due to the recent surge in orders, our production time has been extended. We are already adding staff to speed up the process. Sorry for the inconvenience. We have already arranged an expedited production. Once the production is complete, we will send it to you immediately and will notify you by email. Thank you for your understanding and patience.